Hospitality industry
Insights & tools

Open events, thought leadership, and industry news related to the COVID-19 pandemic

The School of Hotel Administration (SHA) has developed this collection of resources—including webinars, peer-reviewed research articles, faculty-authored opinion pieces, and more—to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.

Join us:
Online Events

Join faculty, alumni, and industry experts online for a series of webinars and panel discussions

SHA is offering a series of open webinars and panels with faculty and in partnership with industry advisory board members from our centers and institutes. In addition to those events listed below, please review our comprehensive list—new webinars are being added daily.

Featured events hosted by SHA and Cornell University


Featured Faculty:
David Sherwyn

Robots in the Hospitality Industry: Adopting New Technologies While Maintaining the Human Touch

Tuesday, October 20, 2020, 12pm EDT

As face-to-face interaction has necessarily been reduced, touchless transactions and environments have increased. These technological responses to the pandemic help instill confidence in guests and give them a strong sense of safety, trust, and well-being — but only if they are done right.

Oct 20: register here


Featured Faculty:
Heather Kolakowski and Kristina Workman


David Sherwyn

Tuesday, October 27, 2020, 1pm EDT

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Look for these upcoming webinars!

Registration for the following events will be available soon. Click here to check if registration has opened. Titles subject to change. All times EDT.”

Health and Safety Innovations for Hotel Employees and Guests
Date: Nov 19

Re-Opening Food and Beverage after COVID-19: Lessons from Asia
Date: TBD


Missed us live? Recorded livestreams are available below.

in the news

SHA faculty featured in the media and other Cornell news publications

How is COVID-19 impacting the hospitality industry? SHA faculty are experts across various hospitality sectors including restaurants, hotels, revenue and finance, cruises, communication, labor and employment relations, and property ownership, operations, and management. For media inquiries, contact Sarah Magnus-Sharpe, 607.254.7109.

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September 28, 2020

Hilton, Hyatt and others pull back the curtain on making hygiene more than theater

SHA Dean Kate Walsh discusses cleanliness and communication as hotel brands leverage sanitization as a selling point following a harsh travel year.

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September 22, 2020

Council Post: Four travel and hospitality trends emerging from the pandemic

SHA Dean Kate Walsh says that health safety and cleanliness will be the biggest differentiators in the near future of the hospitality industry.

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September 17, 2020

Are cruises to nowhere the way to resume sailing?

SHA professor Robert Kwortnik, a cruise expert, says that trips to no where could be a solution for the industry hit hard by COVID-19.

SHA Research
& RePorts

Published papers and data from SHA faculty and the hospitality industry

Below is a curated list of research and reports from SHA faculty and other hospitality industry contributors to help you navigate the COVID-19 crisis. In addition to the documents listed below, you can find a comprehensive list of COVID-19 resources for hospitality companies assembled by CIHLER and advisory board member When Labs.

Industry events hosted by SHA’s advisory board members

Additional information

Explore SHA’s centers and institutes for more resources and direct contact information. Our centers and institutes serve as SHA’s hub for industry connections and research. To reach SHA faculty directly for consultations or advice, you can find them in the school’s directory, listed by subject-matter expertise.

Faculty Directory