Hospitality industry
Insights & tools

Open events, thought leadership, and industry news related to the COVID-19 pandemic


The School of Hotel Administration (SHA) has developed this collection of resources—including webinars, peer-reviewed research articles, faculty-authored opinion pieces, and more—to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.


Join us:
Online Events

Join faculty, alumni, and industry experts online for a series of webinars and panel discussions


SHA is offering a series of open webinars and panels with faculty and in partnership with industry advisory board members from our centers and institutes. In addition to those events listed below, please review our comprehensive list—new webinars are being added daily.

Featured events hosted by SHA and Cornell University

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Featured Faculty:
Linda Canina

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Featured Faculty:
Linda Canina

Monday, October 05, 2020, 12pm EDT

A wide range of institutions, businesses, and industries have already implemented a number of measures that offer an extra level of assurance: prevention, monitoring and surveillance, detection, and timely intervention techniques. By learning from these best practices, the travel and hospitality industries can adopt strategies that will give customers peace of mind in this new reality.

Oct 5: register here

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Look for these upcoming webinars!

Registration for the following events will be available soon. Click here to check if registration has opened. Titles subject to change. All times EDT.”

Robots Really CAN Provide Service: A discussion of the capabilities and limitations – Session 1
Featuring David Sherwyn
Date: October 20, 2020
Time: 12:00pm

Thriving in Isolation: Health and Human Connection
Date: October 23, 2020
Time: 1:00pm

Employee Oriented Tech: Even More Relevant in the New Normal – Session 2
Featuring David Sherwyn
Date October 27, 2020
Time: 1:00pm

Missed us live? Recorded livestreams are available below.


SHA Faculty EXPERTS
in the news

SHA faculty featured in the media and other Cornell news publications


How is COVID-19 impacting the hospitality industry? SHA faculty are experts across various hospitality sectors including restaurants, hotels, revenue and finance, cruises, communication, labor and employment relations, and property ownership, operations, and management. For media inquiries, contact Sarah Magnus-Sharpe, 607.254.7109.

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July 27, 2020

Hotels are promoting the nostalgia of the family road trip

Professor Chekitan Dev says new marketing is invoking the familiar tropes of the family car ride to a beach, the mountains, or a national park.

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July 20, 2020

IHG bets on ultra-luxury even in this economy by expanding Regent hotels

Professor Steve Carvell says the the luxury market tends to be more insulated and recession-proof in most downturns.

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July 17, 2020

What hotel staycations during Covid era will be like

Professor Christopher Anderson says goodbye to the buffet, hello to the pre-wrapped meal option.


SHA Research
& RePorts

Published papers and data from SHA faculty and the hospitality industry


Below is a curated list of research and reports from SHA faculty and other hospitality industry contributors to help you navigate the COVID-19 crisis. In addition to the documents listed below, you can find a comprehensive list of COVID-19 resources for hospitality companies assembled by CIHLER and advisory board member When Labs.


Industry events hosted by SHA’s advisory board members


Additional information

Explore SHA’s centers and institutes for more resources and direct contact information. Our centers and institutes serve as SHA’s hub for industry connections and research. To reach SHA faculty directly for consultations or advice, you can find them in the school’s directory, listed by subject-matter expertise.

Faculty Directory