Hospitality industry
Insights & tools

Open events, thought leadership, and industry news related to the COVID-19 pandemic

The School of Hotel Administration (SHA) has developed this collection of resources—including webinars, peer-reviewed research articles, faculty-authored opinion pieces, and more—to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.

Join us:
Online Events

Join faculty, alumni, and industry experts online for a series of webinars and panel discussions

SHA is offering a series of open webinars and panels with faculty and in partnership with industry advisory board members from our centers and institutes. In addition to those events listed below, please review our comprehensive list—new webinars are being added daily.

Featured events hosted by SHA and Cornell University

Silhouette of woman walking with luggage. Lit up cityscape in the background.

Featured faculty:
Helen Chun

Wednesday, July 8, 2020, 9:00 a.m. EDT

In this panel discussion, three hospitality marketing professionals from the U.S., Europe, and Asia will discuss their marketing efforts and how they are adjusting to the new realities in their regions. During the Q&A, ask these industry leaders your own questions directly on how best to optimize marketing and communications. Organized by, a Center for Hospitality Research Corporate Advisory Board Member company.

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Look for these upcoming webinars!

Registration for the following events will be available soon. Click here to check if registration has opened. Titles subject to change. All times EDT.”

Building Guest Confidence: Making Hospitality Healthy
Featuring David Sherwyn
Date: Monday, July 20, 2020
Time: 11:00 AM

Recovery by the Numbers: A Discussion about the Lodging Industry Recovery and Outcomes with the Industry Experts
Featuring Linda Canina
Date: TBD

Re-Opening Food & Beverage After COVID-19: Lessons from Asia
Featuring Lily Jan
Date: TBD

Transactions Post-COVID: Part 2
Featuring Crocker Liu
Date: TBD

European Hotel Re-openings, Recovery and Investment Landscape
Featuring Linda Canina
Date: TBD


Missed us live? Recorded livestreams are available below.

in the news

SHA faculty featured in the media and other Cornell news publications

How is COVID-19 impacting the hospitality industry? SHA faculty are experts across various hospitality sectors including restaurants, hotels, revenue and finance, cruises, communication, labor and employment relations, and property ownership, operations, and management. For media inquiries, contact Sarah Magnus-Sharpe, 607.254.7109.

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June 24, 2020

Hotels could face $9 billion in new costs to stay squeaky clean

Dean Kate Walsh says that investment in new cleanliness protocols, born from the pandemic, is a cost that hotels will take on because they have to.

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June 21, 2020

Is a hotel stay safe? 5 questions to help you decide

Associate Professor Robert J. Kwortnik describes the great lengths hotels are taking to ensure sanitization and guest safety.

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June 19, 2020

DoorDash scores valuation of $16 billion as coronavirus pushes it to top of food-delivery chain

Lecturer Douglas Miller says that, for many restaurants, focusing on delivery during the onset of COVID-19 was the only way to stay in business.

SHA Research
& RePorts

Published papers and data from SHA faculty and the hospitality industry

Below is a curated list of research and reports from SHA faculty and other hospitality industry contributors to help you navigate the COVID-19 crisis. In addition to the documents listed below, you can find a comprehensive list of COVID-19 resources for hospitality companies assembled by CIHLER and advisory board member When Labs.

Industry events hosted by SHA’s advisory board members

Additional information

Explore SHA’s centers and institutes for more resources and direct contact information. Our centers and institutes serve as SHA’s hub for industry connections and research. To reach SHA faculty directly for consultations or advice, you can find them in the school’s directory, listed by subject-matter expertise.

Faculty Directory