Hospitality industry
Insights & tools

Open events, thought leadership, and industry news related to the COVID-19 pandemic

The School of Hotel Administration (SHA) has developed this collection of resources—including webinars, peer-reviewed research articles, faculty-authored opinion pieces, and more—to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.

Join us:
Online Events

Join faculty, alumni, and industry experts online for a series of webinars and panel discussions

SHA is offering a series of open webinars and panels with faculty and in partnership with industry advisory board members from our centers and institutes. In addition to those events listed below, please review our comprehensive list—new webinars are being added daily.

Featured events hosted by SHA and Cornell University

19th Annual Labor & Employment Law Roundtable

Wednesday, December 2, 2020, 1pm EST

Each year, the Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER), with support from Cornell Law School, hosts a Labor and Employment Law Roundtable. This roundtable offers a forum for industry and academia to address current issues regarding labor and employment law.
This year’s event will be broken into four virtual sessions, culminating with a public roundtable.

Dec 2: register now


Featured Faculty:
Lily Jan

Reopening restaurants after COVID-19: Lessons from Asia

Tuesday, December 8, 2020 9:00 a.m. EST

Join us to hear directly from two Singapore-based restaurateurs and consider their experiences as they share their stories regarding how a food and beverage operation creates a safe, responsible environment for guests and staff that is both sensitive to the ongoing pandemic and economically viable for its stakeholders.

Dec 8: Register now


Featured Faculty:
Kevin F. Hallock

New York City Real Estate: Straight Talk on the Road to Recovery

eCornell logo

Look for these upcoming webinars!

Registration for the following events will be available soon. Click here to check if registration has opened. Titles subject to change. All times EST.

Preparing for Group Travel’s Comeback
Date: December 2020

Revenue Management & Rebuilding Guest Experience
Date: January 2021


Missed us live? Recorded livestreams are available below.

in the news

SHA faculty featured in the media and other Cornell news publications

How is COVID-19 impacting the hospitality industry? SHA faculty are experts across various hospitality sectors including restaurants, hotels, revenue and finance, cruises, communication, labor and employment relations, and property ownership, operations, and management. For media inquiries, contact Sarah Magnus-Sharpe, 607.254.7109.

Image of Dean Walsh and hotel and tech leaders Ian Schrager, Bill Patterson and Pasquale DeMaio, explore the landscape of post-pandemic customer relations on a zoom style meet up
November 17, 2020

Noteworthy: Innovating for a Post-Pandemic Future

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.

Economic Times Travel World logo
November 2, 2020

Travel is no longer a privilege, but a right

Professor Chekitan Dev suggests viewing the COVID crisis as an opportunity will help travel and hospitality learn new ways to survive and thrive.

Wall Street Journal logo
October 31, 2020

How two restaurants have survived Covid-19. So far.

Professor Alex Susskind says fine-dining establishments have had to rethink their entire business during the pandemic.

SHA Research
& RePorts

Published papers and data from SHA faculty and the hospitality industry

Below is a curated list of research and reports from SHA faculty and other hospitality industry contributors to help you navigate the COVID-19 crisis. In addition to the documents listed below, you can find a comprehensive list of COVID-19 resources for hospitality companies assembled by CIHLER and advisory board member When Labs.

Industry events hosted by SHA’s advisory board members

Additional information

Explore SHA’s centers and institutes for more resources and direct contact information. Our centers and institutes serve as SHA’s hub for industry connections and research. To reach SHA faculty directly for consultations or advice, you can find them in the school’s directory, listed by subject-matter expertise.

Faculty Directory