The School of Hotel Administration (SHA) has developed this collection of resources—including webinars, peer-reviewed research articles, faculty-authored opinion pieces, and more—to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.
SHA is offering a series of open webinars and panels with faculty and in partnership with industry advisory board members from our centers and institutes. In addition to those events listed below, please review our comprehensive list—new webinars are being added daily.
Reopening European Hotels: The Recovery and Investment Landscape
The Health Trust Factor: Embracing Healthcare Principles in Hospitality
Monday, October 05, 2020, 12pm EDT
A wide range of institutions, businesses, and industries have already implemented a number of measures that offer an extra level of assurance: prevention, monitoring and surveillance, detection, and timely intervention techniques. By learning from these best practices, the travel and hospitality industries can adopt strategies that will give customers peace of mind in this new reality.
Look for these upcoming webinars!
Registration for the following events will be available soon. Click here to check if registration has opened. Titles subject to change. All times EDT.”
Robots Really CAN Provide Service: A discussion of the capabilities and limitations – Session 1
Featuring David Sherwyn
Date: October 20, 2020
Thriving in Isolation: Health and Human Connection
Date: October 23, 2020
Employee Oriented Tech: Even More Relevant in the New Normal – Session 2
Featuring David Sherwyn
Date October 27, 2020
How is COVID-19 impacting the hospitality industry? SHA faculty are experts across various hospitality sectors including restaurants, hotels, revenue and finance, cruises, communication, labor and employment relations, and property ownership, operations, and management. For media inquiries, contact Sarah Magnus-Sharpe, 607.254.7109.
Professor Chekitan Dev says new marketing is invoking the familiar tropes of the family car ride to a beach, the mountains, or a national park.
Professor Steve Carvell says the the luxury market tends to be more insulated and recession-proof in most downturns.
Below is a curated list of research and reports from SHA faculty and other hospitality industry contributors to help you navigate the COVID-19 crisis. In addition to the documents listed below, you can find a comprehensive list of COVID-19 resources for hospitality companies assembled by CIHLER and advisory board member When Labs.
Explore SHA’s centers and institutes for more resources and direct contact information. Our centers and institutes serve as SHA’s hub for industry connections and research. To reach SHA faculty directly for consultations or advice, you can find them in the school’s directory, listed by subject-matter expertise.