Alex Susskind joined the faculty at Cornell’s School of Hotel Administration in 1998. He is a Professor of Food and Beverage Management and is currently serving as the Associate Dean for Academic Affairs. Professor Susskind earned his Ph.D. in Communication from Michigan State University with a specialization in organizational communication and his MBA with a concentration in personnel and human relations. Alex earned his undergraduate degree at Purdue University in Restaurant, Hotel, and Institutional Management and is also a trained chef with a degree in Culinary Arts from The Culinary Institute of America in Hyde Park, New York. Prior to starting his career in Academia, Alex was a chef and restaurant operator for both independent and multi-unit restaurant companies in the Northeastern and Southeastern United States.
At Cornell, Professor Susskind teaches undergraduate and graduate courses addressing the operational and strategic elements of the food and beverage business. He also teaches in the Hotel School’s Executive Education Program to managers and executives both on and off campus and has recently developed and launched an eight-course online certificate program in Food and Beverage Management for eCornell.
Through his active research program, Professor Susskind is currently examining how: (1) customer-service provider interaction with guests and managers influences organizational performance; (2) communication networks are influenced by elements such as teamwork and organizational change; (3) organizational technology is influencing/changing the relationship between guests and service-based employees and managers; and (4) nutrition information provided by restaurants on menus (as required by the Affordable Care Act starting in May 2018) is influencing guests’ food choices when they dine out in full service restaurants.
On a personal note: Professor Susskind and his wife Carrie have two boys and live happily in Ithaca, NY. Alex studies Chun Do Kwan Tae Kwon Do and holds a 1st Degree Black Belt; he is an enthusiastic collector of fine wines with around 1500 bottles in his personal wine cellar; and is drummer who practices nearly every day.