The Center for Hospitality Research was created in 1992 for the purpose of expanding both the quality and volume of research supporting the hospitality industry and its related service industries.


Director's Welcome

Linda Canina

"The Center for Hospitality Research’s goal is to produce and disseminate high-impact applied research relevant to today and tomorrow’s hospitality industry. To achieve this, the CHR brings together researchers, students, and executives to jointly explore critical issues that face the modern hospitality industry. Thanks to the generous support of our sponsors, we can then bring the results of the leading research to the entire hospitality industry at no charge..." Read more


COVID-19 insights and tools for the hospitality industry

The School of Hotel Administration has developed a collection of resources to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.


Endowment Giving Opportunities

You or your firm can help us develop and share information to boost the industry’s performance and expand student knowledge.

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Members

Our corporate members support our researchers and provide advice on our research agenda.

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Industry Intelligence

Reports and publications presenting key findings from our research studies.

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News & Features from CHR

Exterior photo of the Neemrana Fort-Palace resort property. The photo depicts an imposing fort-like structure built into a lush hillside.
November 23, 2020

Experts respond to case study challenge with unique brand strategies

Professor Chekitan Dev’s co-authored case study challenges readers to position the Neemrana Hotels brand to survive and thrive in a changing market. How did readers respond?

Image of Dean Walsh and hotel and tech leaders Ian Schrager, Bill Patterson and Pasquale DeMaio, explore the landscape of post-pandemic customer relations on a zoom style meet up
November 17, 2020

Noteworthy: Innovating for a Post-Pandemic Future

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.

Picture of Statler Hall, the home of the C&I Internship Program
September 25, 2020

Noteworthy: SHA Career Management and Centers & Institutes reinstate internship program

The C&I Internship Program helps students find internships in the hospitality industry.


Members in the News

September 29, 2020

Wyndham Revs Up Consumer Cards And Debuts New Business Card

“This card really was designed with the road warriors and road trippers in mind,” -Eliot Hamlisch, EVP, Wyndham Loyalty and Revenue Optimization

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The CHR welcomes new advisory board member, David Oppenheim!

David joined IHG in August 2020 as SVP, Global Insights, Analytics, and Data. Most recently, David headed sales and distribution for Alaska Airlines. Before that, he held various roles in loyalty, revenue analytics, and sales at United Airlines.

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Give a warm welcome to new CHR member, Joy Butler!

Joy is SVP and global business unit owner (Lodging) at FreedomPay. Joy started with the company in February and is responsible for building out the Multi-Merchant Network, the industry’s first integrated, cross-merchant independent network that reduces friction in real-time redemption of loyalty points.

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CHR Events