The Center for Hospitality Research was created in 1992 for the purpose of expanding both the quality and volume of research supporting the hospitality industry and its related service industries.

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CHR Insights

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2019 CHR Roundtable Addresses Sustainability Initiatives in Hospitality Industry

Sustainability initiatives in the hospitality industry address an extensive variety of issues.  Each year for the past 10 years, The Center for Hospitality Research at The School of Hotel Administration in the SC Johnson College of Business at Cornell University, has hosted a Sustainability Roundtable that focuses on issues in the hospitality industry.  This year, […]

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Cornell Real Estate Market Indices: Third Quarter 2019: Is Bad News Fake News?

Crocker Liu released a recent Cornell Report highlighting that only hotels in the South Atlantic region experienced a positive price momentum during this period.* The performance of hotels in non-gateway cities declined at a faster rate relative to those in gateway cities. Hotel financial operating performance has finally returned to positive profitability with operating profit […]


Leveraging Bike-Share Systems to Improve Guest Experiences and Attract Tourists

Bike-share systems have become a popular method for traveling within a city, and they are rapidly growing in many cities around the world, including New York, Paris, and Shanghai. This rapid growth allows tourists to explore a city on their own, using a communal bike, giving them an essential new way to discover the city. […]

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Cornell Real Estate Market Indices: Second Quarter 2019: Gradual Hotel Slowdown: Has the Party Ended?

Crocker Liu released a recent Cornell Report which introduces new regional indices of hotel performance. Based on these indices, hotels in the Midwest and Mountain regions (mostly hotels in Arizona, Colorado, and Nevada) have outperformed other regions, while hotels in the Pacific region (primarily California) and South Atlantic region (mostly Florida) have grown at a […]

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Equipment Purchases: Putting a Number on It

When hospitality managers price out potential new or replacement equipment, they generally can choose among several different models that could do the job. Sometimes a particular model is a standout, but more often the comparison involves each model’s up-front costs, ongoing running costs, and expected useful life, as well as each machine’s specific features. However, […]

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2018 CHR Roundtable Highlights Hospitality Industry Sustainability Strategies

Owners are increasingly joining with operators and brands to improve the hotel industry’s sustainability strategies. The result of this cooperation is stronger corporate and operational sustainability strategies and practices, as discussed in the 2018 Cornell Sustainability Roundtable, which was recently hosted by the Center for Hospitality Research at the School of Hotel Administration in Cornell’s […]

News & Features from CHR

Kristina Workman in her office
November 15, 2019

Learning to manage, with feeling

Kristina Workman’s research and teaching focus on the value of compassion and positive interpersonal relationships in the workplace.

Hotel School Scholarly Commons
October 18, 2019

Is bad news fake news?

Cornell Real Estate Market Indices: Crocker Liu and co-authors highlight hotel performance and positive/negative momentum during Q3 2019.

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October 18, 2019

CHR sustainability roundtable examines excess food, food rescue

Roundtable participants discussed the process of managing excess food, reducing excess food in the service industry, and creating a market for food rescue.

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