Center for Hospitality Research

The Center for Hospitality Research was created in 1992 for the purpose of expanding both the quality and volume of research supporting the hospitality industry and its related service industries.

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CHR Insights

Leveraging Bike-Share Systems to Improve Guest Experiences and Attract Tourists

Bike-share systems have become a popular method for traveling within a city, and they are rapidly growing in many cities around the world, including New York, Paris, and Shanghai. This rapid growth allows tourists to explore a city on their own, using a communal bike, giving them an essential new way to discover the city. […]

Cornell Real Estate Market Indices: Second Quarter 2019: Gradual Hotel Slowdown: Has the Party Ended?

Crocker Liu released a recent Cornell Report which introduces new regional indices of hotel performance. Based on these indices, hotels in the Midwest and Mountain regions (mostly hotels in Arizona, Colorado, and Nevada) have outperformed other regions, while hotels in the Pacific region (primarily California) and South Atlantic region (mostly Florida) have grown at a […]

Equipment Purchases: Putting a Number on It

When hospitality managers price out potential new or replacement equipment, they generally can choose among several different models that could do the job. Sometimes a particular model is a standout, but more often the comparison involves each model’s up-front costs, ongoing running costs, and expected useful life, as well as each machine’s specific features. However, […]

2018 CHR Roundtable Highlights Hospitality Industry Sustainability Strategies

Owners are increasingly joining with operators and brands to improve the hotel industry’s sustainability strategies. The result of this cooperation is stronger corporate and operational sustainability strategies and practices, as discussed in the 2018 Cornell Sustainability Roundtable, which was recently hosted by the Center for Hospitality Research at the School of Hotel Administration in Cornell’s […]

Building Better Customer Satisfaction in a World of Technology

by Elizabeth Martyn and Christopher Anderson As the hospitality and service industry makes greater use of computer applications and virtual technology, personal contact with employees becomes increasingly important for customer satisfaction. In a recent report from the Cornell Center for Hospitality Research (CHR), we explore how those customer contact employees can be trained in the […]

Cornell Study Highlights the Critical Importance of Brand Consistency

By Chris Anderson When travelers are searching for a hotel in a particular destination, their internet search gives them a page of hotel listings—and they’ll probably choose to book one of the hotels that appear on that search page. The question is, how do they choose? As I explain here, the answer increasingly is, the […]