Hospitality Ideas Community
In March 2021, Medallia, in collaboration with the Center for Hospitality Research, launched an online hospitality community to crowdsource ideas with impact. With the COVID-19 pandemic hitting travel and the hospitality industry especially hard, the community was conceived as a place for hospitality thought leaders – from industry professionals to SHA professors and alumni – to support each other with innovative ideas and solutions to the industry’s most pressing issues and challenges.
Since its launch, the community grew quickly to 276 members, who, together, came up with 24 original ideas to the three challenges below. Click each challenge’s title to read a summary of the ideas generated in response by the community members:
- What organizations can do to create a hospitable contactless environment for guests
- What your organization is doing to support employees and staff during this time
- How the travel booking and planning process is being reimagined for today’s traveler (summary coming soon!)