The Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER) combines academic and industry resources for research, education, and dialogue dedicated to the modernization of hospitality industry labor and management relations and human resources management. To support both management and labor, the center sponsors research, classroom enrichment, and industry roundtables. The center also offers a forum for the most recent analysis of labor and employment law by experts and practitioners throughout the industry.


Director's Welcome

David Sherwyn

"Human resources generally and labor relations specifically constitute a major element of the hospitality industry. This center is dedicated to modernizing the interaction of labor and management for the benefit of all." Read More


COVID-19 insights and tools for the hospitality industry

The School of Hotel Administration has developed a collection of resources to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.


Board Member News: COVID-19

CIHLER Advisory Board members are often featured as thought leaders in their fields, offering guidance and insights on legal implications for organizations, managers, and employee representatives in the hospitality industry. The informative articles and updates shared are even more important when the hospitality world is changing rapidly as is happening now during the COVID-19 pandemic.


National HR in Hospitality Conference

For more than a decade, human resources professionals in the hospitality industry have relied on HR in Hospitality to equip them with powerful guidance tailored to their unique challenges

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Student Engagement

Gundeep Singh speaking at a CIHLER roundtable

CIHLER provides students with a variety of opportunities to stay actively engaged in the industry’s key labor and employment issues. Through the center's events, industry conferences, and courses, students connect with alumni and industry executives. Learn More


Corporate Relations

Endowment Giving Opportunities

You or your firm can help us modernize labor relations in the hospitality industry and expand student knowledge.

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Members

Our members have a place at the table as we analyze the latest labor law holdings and move ahead on labor relations.

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Industry Intelligence

We publish and host commentary and analysis focusing on labor and employee relations.

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Cornell Center for Innovative Hospitality Labor & Employment Relations BusinessFeed

Washington Post logo
January 12, 2021

Across D.C., hotels faced a dilemma: The Capitol mob was staying the night

Professor David Sherwyn tells the Washington Post that hotels can make a legal case for refusing room bookings to people who cause a disruption, but that it would likely be impractical to do so.

A robotic hotel concierge at work
December 7, 2020

Hospitality professionals balance robots and human touch for post-COVID-19 era

Hotel industry experts offer insights into the development of automated service innovations in response to customers’ COVID-19 concerns.

Image of Dean Walsh and hotel and tech leaders Ian Schrager, Bill Patterson and Pasquale DeMaio, explore the landscape of post-pandemic customer relations on a zoom style meet up
November 17, 2020

Noteworthy: Innovating for a Post-Pandemic Future

Industry leaders discuss challenges and opportunities facing the hospitality industry in a post-pandemic world.


Members in the News

The Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER) Advisory Board members and their companies are often featured in the news as thought leaders in their fields. Here, at CIHLER, we are proud to recognize their accomplishments. Please take a moment to learn more about our members!

July 28, 2020

From Cleanliness to Communication, Digitalization is Elevating Service Standards for a Better Hotel Experience

“Hoteliers were already taking cleanliness very seriously before COVID-19. Now it’s time to take cleanliness, guest safety and guest experience to the next level.” – Andrada Paraschiv, Head of Hospitality, Beekeeper

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June 16, 2020

SalesBoost Announces Issuance of U.S. Patent for Groundbreaking Training Program

“This patent confirms the revolutionary nature of our training program that boosts knowledge, confidence and most importantly performance.” – Gretta Brooks, Founder and CEO

Read more

May 29, 2020

How do you know if your hotel room is really clean amid coronavirus?

“While guests certainly want to see that cleaning policies and other protective measures have been taken, it has to be more than just window dressing.” – Carolyn Richmond, Partner, Fox Rothschild’s Hospitality Practice Group

Read more

CIHLER Events