The Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER) combines academic and industry resources for research, education, and dialogue dedicated to the modernization of hospitality industry labor and management relations and human resources management. To support both management and labor, the center sponsors research, classroom enrichment, and industry roundtables. The center also offers a forum for the most recent analysis of labor and employment law by experts and practitioners throughout the industry.
"Human resources generally and labor relations specifically constitute a major element of the hospitality industry. This center is dedicated to modernizing the interaction of labor and management for the benefit of all."
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COVID-19 insights and tools for the hospitality industry
The Cornell Peter and Stephanie Nolan School of Hotel Administration has developed a collection of resources to equip all sectors of the hospitality industry with tools and guidance as its leaders continue to navigate the unprecedented impacts of the COVID-19 pandemic.
CIHLER Advisory Board members are often featured as thought leaders in their fields, offering guidance and insights on legal implications for organizations, managers, and employee representatives in the hospitality industry. The informative articles and updates shared are even more important when the hospitality world is changing rapidly as is happening now during the COVID-19 pandemic.
For more than a decade, human resources professionals in the hospitality industry have relied on HR in Hospitality to equip them with powerful guidance tailored to their unique challenges
CIHLER provides students with a variety of opportunities to stay actively engaged in the industry’s key labor and employment issues. Through the center's events, industry conferences, and courses, students connect with alumni and industry executives.
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Corporate Relations
Endowment Giving Opportunities
You or your firm can help us modernize labor relations in the hospitality industry and expand student knowledge.
Mandatory arbitration is a controversial issue in employment relations. Here, Cornell scholars debate whether, and in what form, American society should use arbitration.
The Center for Hospitality Research and the Cornell Center for Innovative Hospitality Labor and Employment Relations publishes the new brief, “Understanding Human Resource Practices and Outcomes in Franchise Businesses.”
The Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER) Advisory Board members and their companies are often featured in the news as thought leaders in their fields. Here, at CIHLER, we are proud to recognize their accomplishments. Please take a moment to learn more about our members!
Welcome New CIHLER Board Member!
Keith Chapman, currently serves as General Counsel for Instawork. Keith brings deep expertise in legal policy and litigation related to worker regulation, as well as a commitment to social justice.
A 35-year hospitality industry veteran, Ken Heymann oversees all business operations at UniFocus. He is an expert on organizational development, change and quality management.
