Statler News


April 16, 2024
Jay Patel, ’07 MMH
Wintergreen Hospitality
HADM 2221 (Cvijanovic) Principles of Hospitality Real Estate

April 16, 2024
Asad Ahmed
SVP Commercial Services Americas
Hyatt Hotels Corporation
HADM 4410 (Lee) Strategic Management

April 16, 2024
Michael Barnello, ’87 (Nolan)
Managing Partner/Founder
Badlands Hotel Capital
HADM 6200 (Cvijanovic) Principles of Hospitality Real Estate

April 17, 2024
Yannick Benjamin
Owner of Contento Restaurant
Co-Owner of Beaupierre Wine & Spirits
HADM 4300 (Stanley) Introduction to Wines

April 18, 2024
Jon Hellbusch
Managing Director, Investor Relations
Access Point Financial
HADM 2221/3210 (Flynn) Principles of Hospitality Real Estate

April 18, 2024
Ted Tang, ’79, P’07, P’11
President and Former CEO
The Leading Hotels of the World
HADM 4410 (Greenberg) Strategic Management


Our goal is to offer opportunities for engagement between students, faculty, and industry professionals in the Cornell Nolan School! Check our Calendar for upcoming events.


Advisory Board Meeting
April 17, 2024 | 5–7 pm
The Silver Birch Suite, Cornell Nolan School
By invitation only.

Advisory Board Member Dinner
April 17, 2024 | 7–8:30 pm
The Statler Hotel
By invitation only.

2024 Hospitality Research Summit
April 18, 2024 | 9 AM – 1 PM
Amphitheater, The Statler Hotel
Register here
CHR welcomes faculty, hospitality industry leaders, alumni, and students to the 2024 Hospitality Research Summit featuring presentations by SC Johnson College of Business faculty members. Speakers included Andrew Karolyi, Tashlin Lakhani, Peter Liu, and Suzanne Shu. Each will deliver a 10-minute presentation followed by a 20-minute discussion with industry leaders. Attendees will learn about research applications to everyday business decisions and have an opportunity to ask questions and participate in discussions with faculty and industry presenters.

Operations Excellence: Trends in Service Delivery Process Improvement Roundtable
Thursday, June 20, 2024 | 7:45 AM – 3:15 PM
The Silver Birch Suite, Cornell Nolan School
Registration is currently by invitation only. Please contact Vince Slaugh at if you are interested in attending.
The roundtable is being hosted by Professor Vince Slaugh and the Center for Hospitality Research. Planning for the roundtable has been supported by Steve Crowley and Brian Reece of Service Physics and Josh Howell, President of the Lean Enterprise Institute.
A variety of topics will be explored including:
• How traditional process improvement philosophies like Lean align with today’s operational challenges
• The role of advanced analytical tools in process improvement
• Trends in how workers engage with process improvement efforts
• What students at the Cornell Nolan School should learn to excite them about process improvement
A Welcome Reception for the speakers and attendees from 6:30 PM – 8:30 PM the night before. Location TBD.

As always, faculty interested in attending CHR events are welcome! Please email Shana Claar, Interim Assistant Program Manager, at for an invitation.

Recent Research from the CHR:

Hotel Brand Overload: The Coming Shakeout
By Chekitan Dev
Year Ends; Trend Continues
By Crocker H. Liu, Adam D. Nowak, and Robert M. White, Jr.
The price performance of hotels by region was worse this period than in the prior period, with only the Pacific and New England regions posting small single-digit gains.
Leadership Style and Incentives
By Pablo Casas-Arce and Asís Martínez-Jerez
Worthwhile incentives are essential for a business’s success. The challenge is for hospitality firms to create incentives that work for both team leaders and team members.
On the Frequency and Detail of Feedback
By Pablo Casas-Arce, Sofia Lourenço, and Asís Martínez-Jerez
Instant feedback has become a societal hallmark. Providing detailed feedback as frequently as possible should improve decision-making, but that may not always be the case.
Empowering Customer-facing Employees: Learnings from the Casino Industry
By Asís Martínez-Jerez
A comparison of two different approaches to sales force empowerment through “comping”. A tight, point-by-point analysis of staff members’ comping decisions, and a looser, more general approach.
CHR Analytics Roundtable 2023
By Emma Scher and Kelly McGuire
Participants in the 2023 Cornell Analytics Roundtable focused on the changes that will be wrought by the rapid expansion of artificial intelligence applications, such as Open AI and ChatGPT.

Please email Shana Claar, Interim Assistant Program Manager, at


18th Annual HR in Hospitality Conference
2024 Registration open!
April 29–May 1, 2024
Atlanta, GA
We are pleased to announce that the National HR in Hospitality Conference will be taking place at the Hyatt Regency in Atlanta!

The National HR in Hospitality Conference is the industry’s premier HR conference, bringing together the legal and practical aspects of human resources within the hospitality industry. Check out the Conference Highlights!

22nd Annual Labor & Employment Law Roundtable
Monday, September 9, 2024 | 9:00 AM – 4:00 PM
Statler Hotel Ballroom
CIHLER will host a full day of concurrent roundtable discussions focused on solutions to the most pressing issues in HR, Employment Advocacy, and Labor and Employment Relations. This roundtable is by invitation only. Please contact with any questions.

Missed our most recent webinar?
Check out the recording here:
Is Organized Labor Back? The 2023 and 2024 Hotel Industry’s Negotiations, the Biden NLRB and a Proposal for the Future

Making Sense of Religious and Disability Accommodations After Groff: Same Words Different Meanings / New Court Different Leanings

Navigating the Talent Disruption: Leveraging AI to Operate the Hotel of the Future

Please email Natalie Oldfield, CIHLER Program Manager, at


Introducing our Real Estate Professionals in Residence!
CREF is excited to announce the launch of the Real Estate Professionals in Residence program (REP)!
This program will bring real estate and finance industry experts onto campus for one-on-one meetings with students. Schedule your personal meeting now!

April 17 & 18
Susan Furbay ’96, Hospitality Real Estate & Financing Professional
• Hospitality real estate development
• Hospitality real estate financing
• Consulting and business development for third-party management
Sign up to meet with Susan

Susan is also holding a coffee chat on April 18th from 10:00 – 11:00 AM in the Silver Birch Suite. Space is limited so reserve your spot today!
Register for the Coffee Chat

Student Site Visit and Symposium
April 25–26, 2024 | Register Here
New York City
Contemporary Challenges in Affordable Housing: Addressing Current Issues with Innovative Solutions
This symposium is bought to you by the Center for Real Estate and Finance (CREF).
A variety of topics will be explored including:
• Current issues and future projections for affordable and workforce housing.
• The intersection of policy making and development to meet public need at multiple levels of affordable housing.
• The ways in which commercial real estate developers and investors can co–mingle the goals of public service and profitability.
Student Site Visit: Students will visit “The Fountains” in Brooklyn, NY, an affordable/workforce housing development
Thursday, April 25 | 2-5 pm
Friday, April 26 | 8–1:15 pm
Cornell SC Johnson College of Business Conference Center, 570 Lexington Avenue, 7th floor, New York, NY 10022
Two sessions with breakfast and lunch included. These sessions will be in a discussive format, with time for Q&A at the end of each session.

Undergrad and grad students welcome! Transportation and lodging for students will be provided by CREF.

Please email Liz Cunningham, CREF Program Manager, at

CREF Spring Advisory Board Meeting
Monday, June 3, 2024
This event is by invitation only.


Hospitality Business Plan Competition Finals
Saturday, April 20, 2024 | 2 PM – 4 PM
Statler Auditorium, Ithaca, NY
The Hospitality Business Plan Competition provides an experiential learning opportunity to rising entrepreneurs looking to make their mark on the hospitality industry. The competition kicks off at the start of the academic year and culminates in the spring with the submission of final business plans and group presentations. Prizes totaling over $35,000 are awarded to the top three teams! This event is open to all, and you do not need to be registered for HEC to attend.

Spring Advisory Board Meeting
Monday, June 3, 2024
This event is by invitation only.

Stay connected with PIHE by subscribing to our newsletter!

Please email Michelle Mahool, PIHE Program Manager, at

Nestlé Library Resource of the Week

Nestlé Library Resource of the Week – Social Explorer
Social Explorer is an online tool designed to provide quick and easy access to modern and historical census data and demographic information. Create fast, intuitive, and illustrative maps and reports to help visually analyze and understand demography and social change throughout history. Social Explorer allows exploration of over 500,000 data indicators and over 220 years of data for the U.S., from present to 1790, including all decennial censuses, American Community Surveys, and many other datasets.


CIHF Sponsored eCornell Webinar
Trauma Informed Design Interventions
Date and Time: Friday, May 3, 2024, 1 PM – 2:30 PM EST
This webinar will be held on the eCornell keynote platform.
Register here:
Speakers: Christine Foster, CID, NCIDQ, EDAC, Owner/Operator, eight two three Interior Planning/Design LLC, Christine Cowart, MA CPT, Co-Founder and Trauma – Informed Care Specialist, and Janet Roche, MDS, Co-Founder Trauma – Informed Design Society

CIHF Sponsored Summer Session Course
DEA 1112 Change-making: Designing Healthy and Hospitable Environments
Have you ever been interested in exploring some different areas when you don’t have conflicts with other courses?
Take DEA 1112 Change-making: Designing Healthy and Hospitable Environments discover ways of applying design thinking, hospitality customer service and facility planning/design to impact personal and work environments. This introductory course is open to designers and non-designers alike. No artistic abilities are required. You’ll emerge with new skills and a fresh perspective on how design can elevate our moods, extend our lifespans, and help affect positive change.
June 24 – July 12, 2024
3-week summer session
M-F 9:30 am – 12:30 pm ONLINE
3 credits
Enroll at

Reimagining+ Workshop: The Mall for Health and Community
Cities across the country are turning underused malls into community assets by supplementing retail stores with health and human services that improve quality of life. This can include health centers, schools, workforce training, daycare, elder care, pet care, affordable housing, thrift stores, food hubs, and space for community events, meetings, arts, and entertainment.
Cayuga Health sees the empty storefronts at The Shops at the Ithaca Mall as an exciting opportunity to improve quality of life by creating convenient access to services that support the health and well-being of local residents.
The Reimagining+ Workshop The Mall for Health and Community is hosted by Cayuga Health, in collaboration with Cornell’s Institute for Healthy Futures, Brooks School for Public Policy, College of Human Ecology, and Nolan School of Hotel Administration.
Location: The Shops at the Ithaca Mall, 40 Catherwood Road, Ithaca, NY 14850
Dates: Friday, April 12 and Saturday, April 13
Contact for more information.

Cornell and Johns Hopkins University Design Charrette
Cornell and Johns Hopkins University students are set to engage in a design charrette May 3-4, 2024 at JHU centered around designing for safety for older adults. During this event, students will target specific injuries, proposing modifications to objects or environments aimed at preventing these injuries. We look forward to the insights resulting from this event!

CIHF End-Of-Semester Gathering & Photography Exhibit Opening
Join us to celebrate the end of the semester and a series of photography from our Fall 2023 Freedom of Expression Photo Contest!
Location: 1250 Martha Van Rensselear Hall (MVR Gallery)
Date/Time: May 9, noon-1:30 PM
Photo exhibit dates: May 8-May 17, 2024

CIHF Student Funding
The Cornell Institute for Healthy Futures has received funding from the Johnson School of Business to support research and conference attendance. Students seeking to further their studies in health, hospitality, and design are encouraged to apply.

Cornell undergraduate and graduate students from any field with research interests in health, hospitality, and/or design are eligible, including past recipients of the award. Funding is available for mini research grants (undergrads only) and to support student participation in conferences (undergrads and grads). Preference will be given to research and conference proposals that address the intersection between the CIHF fields and to individuals who have participated in DEA/HADM 3055/6055.

Applying for Funding
Applications will be accepted and reviewed on a rolling basis. They should be submitted no fewer than 10 business days before the beginning of the conference or commencement of research. Applications will be reviewed for completeness, topical relevance, timing, and availability of funding. Students may request to receive funding of up to $500 annually to support research and/or to defer conference fees or travel expenses. The application does not guarantee funding. Grants will be designated based on review by CIHF staff.
Submit your application with supporting documents to
Christine Tanner with the subject line: “CIHF Student Funding Application”.

CIHF Faculty Fellow Funding
The Cornell Institute for Healthy Futures requests proposals from Faculty Fellows that advance research on the intersection of health, hospitality, and design. Awarded projects will receive up to $5,000 in funding.
We are particularly interested in research that involves collaborations between the SC Johnson College of Business and the College of Human Ecology.
The goal is to fund research projects likely to lead to external funding. Email Christine Tanner at for more information.


HADM 7950 Master Class Trek to Bermuda, March 31-April 2. Last week, 32 MMH students in the HADM 7950 Master Class, led by Professor Alexei Tchistyi, traveled to Bermuda to be on-site for three days to gather more information for their semester-long project with the Bermuda Tourism Authority (BTA). The BTA has tasked the MMH class with creating ways to help increase tourism in their country year-round by focusing on 7 pillars: Innovation, Year-Round, Awareness, Local Involvement, Greener/Sustainability, Infrastructure, and Teams and Groups. The trek gave students unique access to the inner workings of the tourism agency responsible for growing and developing tourism and hospitality in Bermuda. Students met with industry leaders and Cornell and Hotel School alumni, engaged in Q&A sessions/presentations, participated in group activities to gather research for their projects, and took tours of a variety of hospitality-related businesses. It also allowed students to put into practice what they have learned in the MMH program thus far and helped inform their own career choices. Feedback from students was that this experience exceeded their expectations!