Statler News


Our goal is to offer opportunities for engagement between students, faculty, and industry professionals in the Cornell Nolan School! Check our Calendar for upcoming events.

Operations Excellence: Trends in Service Delivery Process Improvement Roundtable
Thursday, June 20, 2024 | 7:45 AM – 3:15 PM
The Silver Birch Suite, Cornell Nolan School
Registration is currently by invitation only.
This roundtable is being hosted by Professor Vince Slaugh. Planning for the roundtable has been supported by Steve Crowley and Brian Reece of Service Physics and Josh Howell, President of the Lean Enterprise Institute.
A variety of topics will be explored including:
• How traditional process improvement philosophies like Lean align with today’s operational challenges.
• The role of advanced analytical tools in process improvement
• Trends in how workers engage with process improvement efforts.
• What students at the Cornell Nolan School should learn to excite them about process improvement.

A Welcome Reception for the speakers and attendees from 6:30 PM – 8:30 PM the night before. Location TBD. Please contact Vince Slaugh at if you are interested in attending.


Faculty interested in attending CHR events are always welcome!

Recent Research from the CHR:

Large Hotels Reach a New Statistical Low
By Crocker H. Liu, Adam D. Nowak, and Robert M. White, Jr
Hotels in gateway cities experienced a reversal, exhibiting better performance than hotels in non-gateway cities this quarter. Expect to see a rise in the price of large hotels and a decline in prices for small hotels next quarter.
Successful Service Branding: Lessons for Hospitality Managers
By Chekitan Dev and Ming-Hui Huang
Empirical study discovering and analyzing three factors — service quality, service personalization, and service relationships — to reveal how service brands succeed.
Proposed Tax Provisions under H.R. 7024: Financial Implications for the Hospitality Industry
By Jessica Brady, Gizem Kilic, and Michael T. Paz
Focusing on three tax incentives proposed under the title “American Innovation and Economic Growth,” applicable to the hospitality industry.
Hotel Brand Overload: The Coming Shakeout
By Chekitan Dev
Hotels are seeking to differentiate themselves in a “sea of sameness.” To continue growing, brands will increasingly have to use technology and apply research and development to assess their brand concepts.
Year Ends; Trend Continues
By Crocker H. Liu, Adam D. Nowak, and Robert M. White, Jr.
The price performance of hotels by region was worse this period than in the prior period, with only the Pacific and New England regions posting small single-digit gains.
Leadership Style and Incentives
By Pablo Casas-Arce and Asís Martínez-Jerez
Worthwhile incentives are essential for a business’s success. The challenge is for hospitality firms to create incentives that work for both team leaders and team members.
On the Frequency and Detail of Feedback
By Pablo Casas-Arce, Sofia Lourenço, and Asís Martínez-Jerez
Instant feedback has become a societal hallmark. Providing detailed feedback as frequently as possible should improve decision-making, but that may not always be the case.

Please email Shana Claar, Interim Assistant Program Manager, at


DE&I Labor and Employment Roundtable
Monday, June 24, 2024 |12:00 PM – 4:00 PM
Santa Monica, CA
Hosted by Michelman & Robinson, LLP
Topics discussed:
• DE&I after Harvard
• UNC: Religious & Disability Accommodations after Groff
• New NLRB Laws & LA Hotels’ Strikes / Negotiations
This roundtable is by invitation only. Please contact with any questions.

22nd Annual Labor & Employment Law Roundtable
Monday, September 9, 2024 | 9:00 AM – 4:00 PM
Statler Hotel Ballroom
CIHLER will host a full day of concurrent roundtable discussions focused on solutions to the most pressing issues in HR, Employment Advocacy, and Labor and Employment Relations. This roundtable is by invitation only. Please contact with any questions.

Missed our most recent webinar?
Check out the recording here:
Is Organized Labor Back? The 2023 and 2024 Hotel Industry’s Negotiations, the Biden NLRB, and a Proposal for the Future

Making Sense of Religious and Disability Accommodations After Groff: Same Words Different Meanings / New Court Different Leanings

Navigating the Talent Disruption: Leveraging AI to Operate the Hotel of the Future

DEI, Affirmative Action, and a Politically Polarized Workforce

Please email Natalie Oldfield, CIHLER Program Manager, at


CREF Spring Advisory Board Meeting
Monday, June 3, 2024
This event is by invitation only.

Please email Liz Cunningham, CREF Program Manager, at


Congratulations to the winner of the 2024 Hospitality Business Plan Competition, Jonah Gershon ’24 of spekld!
Spekld is the first ever stick of brown butter offering the delectable toffee and nutty flavors of brown butter without the hassle of making it. Use spekld in any recipe for immediate flavor enhancement or even just spread it on toast!

Watch the 2024 competition recording.

2nd Place – AREA
AREA builds EventTech software that enhances operational efficiency and provides business insights to event owners and managers.
• Hadley Jetmore ’25
• Calvin Lee ’24
• Emma Warden ’25

3rd Place – GreeneAcres Processing
GreeneAcres Processing is a seed-to-solution company building the industrial hemp supply chain by growing and processing industrial hemp into fiber and hurd for use in manufactured goods. We have two primary revenue streams: the sale of processed hemp fiber to building material manufacturers and our hurd-based go-to-market product, the GreeneBloc.
• Danielle Falcon, MBA ’24
• Hailee Greene, MBA ’24
• Alex Wright ’27

Honorable Mention – Beacon
Beacon offers an accessible luxury glamping experience to guests with disabilities.
• Francine Aclan, MMH ’24
• Raquel Rupisan, MMH ’24

Honorable Mention – CareerVice
CareerVice is a recruitment media company that collaborates with company recruitment teams to create and post tailored, engaging short-form content, podcasts, and videos on our CareerVice platform. Our mission is to facilitate equitable recruitment opportunities for all young professionals.
• Theo Belin ’26
• Felipe Lopez ’26
• Ethan Nagasako ’26
• Lucas Suero ’26

Spring Advisory Board Meeting
Monday, June 3, 2024
This event is by invitation only.

Stay connected with PIHE by subscribing to our newsletter!

Please email Michelle Mahool, PIHE Program Manager, at


CIHF Sponsored eCornell Webinar
Trauma Informed Design Interventions
Date and Time: Friday, May 3, 2024, 1 PM – 2:30 PM EST
This webinar will be held on the eCornell keynote platform.
Register here:
Speakers: Christine Foster, CID, NCIDQ, EDAC, Owner/Operator, eight two three Interior Planning/Design LLC, Christine Cowart, MA CPT, Co-Founder and Trauma – Informed Care Specialist, and Janet Roche, MDS, Co-Founder Trauma – Informed Design Society

CIHF Sponsored Summer Session Course
DEA 1112 Change-making: Designing Healthy and Hospitable Environments
Have you ever been interested in exploring some different areas when you don’t have conflicts with other courses?
Take DEA 1112 Change-making: Designing Healthy and Hospitable Environments discover ways of applying design thinking, hospitality customer service and facility planning/design to impact personal and work environments. This introductory course is open to designers and non-designers alike. No artistic abilities are required. You’ll emerge with new skills and a fresh perspective on how design can elevate our moods, extend our lifespans, and help affect positive change.
June 24 – July 12, 2024
3-week summer session
M-F 9:30 am – 12:30 pm ONLINE
3 credits
Enroll at

CIHF End-Of-Semester Gathering & Photography Exhibit Opening
Join us to celebrate the end of the semester and a series of photography from our Fall 2023 Freedom of Expression Photo Contest!
Location: 1250 Martha Van Rensselear Hall (MVR Gallery)
Date/Time: May 9, noon-1:30 PM
Photo exhibit dates: May 8-May 17, 2024


Nestlé Library Resource of the Week UNWTO eLibrary
This collection from the United Nations World Tourism Organization (UNWTO) provides insights on key performance indicators for inbound and outbound tourism at the global, regional and national levels. Get the most up-to-date tourism statistics for all the countries and regions around the world. In addition to the statistical data, UNWTO eLibrary also features a number of useful reports on topics related to the tourism industry such as ecotourism, sustainable development, finance and investment, risk and crisis management, market research, and poverty alleviation.


Chekitan Dev, IMHI ‘85 P ‘24, the Singapore Tourism Distinguished Professor and Professor of Services Marketing, had his brand standards research cited in a New York Times article on hotel amenities. Read all about it by clicking on