Statler News

GUEST SPEAKERS

November 19, 2024
Nicole Allen
Independent Consultant
HADM 2021/3010 (Slaugh) Critical Thinking and Mathematical Modeling in Operations
HADM 4070/6070 (Slaugh) Hospitality Operations and Consulting
HADM 7030 (Slaugh) Operations Management

FALL 2024 BUSINESS ETHICS BOARD MEETING PROJECT

HADM 3650 – Persuasive Business Communication for Hospitality Leaders (Odom-Reed)
The Business Ethics Board Project represents a successful academic-industry partnership that aligns with the Association to Advance Collegiate Schools of Business (AACSB) and its guiding principles of ethics and integrity, agility, and diversity and inclusion. Since designing and launching the Business Ethics Board Project in Fall 2019, Dr. Peggy Odom-Reed has engaged over 300 undergraduate and graduate students in nearly 75 project teams, presenting to diverse executives across the hospitality industry and supporting Nolan’s and Cornell SC Johnson College’s Diversity, Equity, Inclusion, and Belonging efforts.

This Fall 2024, we will have 14 teams in HADM 3650 to participate in a simulated company’s Board of Directors meeting with industry partners. This project challenges the teams to analyze and address real and recent ethical business cases in the hospitality industry, engaging students in experiential learning. The board meeting presentations will begin on Thursday, November 14, 2024, and conclude with the last two teams on Thursday, November 21, 2024, in Statler 351. If you are interested in attending the board meetings, please RSVP to Emily Barker, eeb68@cornell.edu, by Friday, November 15, 2024.

INDUSTRY BOARD GUEST SPEAKER, EXECUTIVE COACHES, AND BOARD CHAIRS

We are pleased to have eight industry partners to support the Business Ethics Board Project for Nolan students:
Kiva Baron, Senior Vice President, Human Resources, Aramark; Returning Partner, Board Chair
Abigail Charpentier ’95, Senior Vice President and Chief Human Resources Officer, Aramark; Inaugural and Returning Partner, Board Chair
Dionisio D’Aguilar ’86, President, Superwash Limited, and Former Bahamian Member of Parliament (MP) and Minister of Tourism and Aviation; New Partner, Board Chair
Prem Devadas, President, Salamander Collection; Inaugural and Returning Partner, Executive Coach
Laura Gilham ‘96, Chief Human Resources Officer, Suntex Marinas; Returning Partner, Business Ethics Industry Guest Speaker and Board Chair
Sam Lipp ’04, President, Tortazo, Returning Partner, Board Chair
Eris T. Sims ’99, Chief of Staff, NAACP, Returning Partner, Executive Coach and Board Chair
Jennifer Yager ’06, Vice President, Investments, Pebblebrook Hotel Trust, New Partner, Executive Coach

RECENT ETHICAL ISSUES IN THE HOSPITALITY INDUSTRY

Teams have chosen to analyze and address ethical issues across different industry segments:

Travel, Tourism, and Technology Segments
Thursday, November 14, 2024, 11:45 a.m. – 12:55 p.m., Statler Hall 351: Board Chair – Eris T. Sims ’99,
• Team Ryanair – Smear Campaigns Against Online Travel Agencies
• Team Spirit Airlines – Gender Discrimination Against Customers

Monday, November 18, 2024, 1:30 p.m. – 2:40 p.m., Statler Hall 351: Board Chair – Laura Gilham ‘96
• Team Uber – Drivers’ Discrimination Against Visually Impaired Customers
• Team Delta Air Lines – Refusal to Issue Refunds After CrowdStrike Outage

Tuesday, November 19, 2024, 11:45 a.m. – 12:55 p.m., Statler Hall 351: Board Chair – Kiva Baron
• Team American Airlines – Racial Discrimination Against Customers
• Team Royal Caribbean International – False Reporting of Solid, Hazardous Waste

Wednesday, November 20, 2024, 11:45 a.m. – 12:55 p.m., Statler Hall 351: Board Chair – Sam Lipp ‘04
• Team Delta Air Lines – Uniform Ban
• Team Hertz Global Holdings, Incorporated – Discrimination Against Customers with Disabilities

Wednesday, November 20, 2024, 1:30 p.m. – 2:40 p.m., Statler Hall 351: Board Chair – Dionisio J. D’Aguilar ‘86
• Team Spirit Airlines – Gender Discrimination Against Customers
• Team American Airlines – Discrimination Against Passengers with Disabilities

Food and Beverage and Travel and Tourism Segments
Monday, November 18, 2024, 11:45 a.m. – 12:55 p.m., Statler Hall 351: Board Chair – Sam Lipp ‘04
• Team Aramark – Food and Beverage: Retaliation Against a Whistleblower
• Team Starbucks – Food and Beverage: Negative Climate Practices from Excessive Company Aircraft Usage

Thursday, November 21, 2024, 11:45 a.m. – 12:55 p.m., Statler Hall 351: Board Chair – Abigail Charpentier ‘95
• Team Starbucks – Food and Beverage: Negative Commuting Practices from the Company Aircraft
• Team Delta Air Lines – Travel and Tourism: Refusal to Issue Refunds After CrowdStrike Outage

CENTERS & INSTITUTES

Check our Events Calendar for upcoming engagement opportunities!

CENTER FOR HOSPITALITY RESEARCH

Please stay connected with us! Follow the Center for Hospitality Research on LinkedIn

Thanks to the Stanley Sun Faculty Global Research Fund, the Center for Hospitality Research (CHR) is offering grants in support of faculty in the Nolan School of Hotel Administration and across the Cornell SC Johnson College of Business who are researching topics of interest and importance to the hospitality, travel, and service industries.
Applications are accepted on a rolling basis and proposals can be submitted here: hosp_research@cornell.edu
QUESTIONS about CHR?
Faculty members and students interested in attending CHR events should email Shana Claar, Center Coordinator at skc223@cornell.edu.

CENTER FOR INNOVATIVE HOSPITALITY LABOR & EMPLOYMENT RELATIONS

22nd Annual Labor and Employment Law Roundtable
Register Here
Friday, November 15, 2024 | 9:00 AM – 4:30 PM
ILR NYC Conference Center
CIHLER Board Members, Industry Experts and Cornell Faculty will come together to discuss the most pressing issues in Hospitality HR, such as Union Organizing and Negotiations and Alternative Dispute Resolution. A reception will follow.

Labor & Employment Roundtable for Club HR Directors
Friday, November 22, 2024 | 12 PM – 4 PM
Boynton Beach, FL
By Invitation Only. Contact nco9@cornell.edu with any questions
Topics: What to Expect from the New Administration
Union Organizing – Are Country Clubs Next?
Immigration, Visas, and Ways to Staff Your Club

19th Annual HR in Hospitality Conference
May 13 – May 15, 2025
Coronado, CA
We are pleased to announce that the National HR in Hospitality Conference will take place at the Hotel Del Coronado California!
The National HR in Hospitality Conference is the industry’s premier HR conference, bringing together the legal and practical aspects of human resources within the hospitality industry.

QUESTIONS about CIHLER?
Please email Natalie Oldfield, CIHLER Program Manager at nco9@cornell.edu.

CENTER FOR REAL ESTATE AND FINANCE

CREF is excited to return the Real Estate Professionals in Residence program (REP) for AY ’24 – ’25!
This program will bring real estate and finance industry experts onto campus for one-on-one meetings with students. Schedule your meeting now!

November 20, 2024 (virtual)
Becca Green, Founder, Kaleidoscope Projects
• Hospitality & Commercial Real Estate Development
• Sales Strategy & Demand Generation
• Revenue Forecasting & Management
• Partner Selection & Negotiation
• Cross-Functional Engagement & Team Leadership
Meet with Becca

QUESTIONS about CREF?
Please email Liz Cunningham, CREF Program Manager at ead245@cornell.edu

PILLSBURY INSTITUTE FOR HOSPITALITY ENTREPRENEURSHIP

Coffee Chat with Grace Van Hollebeke ’19
Tuesday, December 3, 2024 | 9:30 AM – 10:30 AM
189 Statler Hall
Register HERE
From Campus to Company: Launching Your Venture Full-Time or on the Side
Are you thinking about turning your idea into a business? Join us for a coffee chat with entrepreneur Grace Van Hollebeke ’19 to explore the realities of starting a venture. We’ll cover strategies for getting started, securing funding, and deciding whether to dive in full-time or pursue it as a side hustle—while balancing life as a student. Bring your questions and discover what path might be right for you!
Coffee and refreshments will be provided.
QUESTIONS about PIHE?
Please email Michelle Mahool, PIHE Program Manager, at MLC296@cornell.edu.

NESTLÉ LIBRARY RESOURCE OF THE WEEK

Nestlé Library Resource of the Week – Statista
Sometimes referred to as the “Google of Statistics,” the Statista database provides access to statistics and studies gathered by market researchers, trade organizations, scientific publications, and government sources on more than 600 industries. In addition to tables and charts, Statista also provides infographics and expanded studies on selected industries and topics.

CORNELL INSTITUTE FOR HEALTHY FUTURES

Winter Session 2025
DEA 1112 Change-making: Designing Healthy and Hospitable Environments
Attention students! Are you looking for an interesting winter course? DEA 1112 Change-making: Designing Healthy and Hospitable Environments allows students to explore ways of applying design thinking, customer service, and facility planning/design to impact personal and work environments. In this multidisciplinary course, you’ll explore design innovations and their impact on hospitality, healthcare management, senior living, and other areas.
This introductory course is open to designers and non-designers alike. No artistic abilities are required.
For more information and to enroll, visit winter.cornell.edu.

CIHF Holiday Open House
Celebrate the end of the semester and the holidays with CIHF!
Date: Thursday, December 5
Time: TBD
Location: CIHF Suite, 3250 MVR
More information to come.

AWARDS

Vince Slaugh earned 2nd Place in the INFORMS Public Sector Operations Research Best Video Competition at the recent INFORMS annual meeting in Seattle. His submission can be viewed here.