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CHR: The Hospitality Industry in Flux: Are E-Commerce Giants Taking Over the Industry?
March 13, 2020 @ 11:00 am - 12:00 pm EDT
Join us for a live roundtable webcast presented by The Center for Hospitality Research and eCornell
The hospitality industry has gone through a decade of tumultuous change. With the rise of alternative accommodations and the sudden emergence of e-commerce giants like Airbnb, the status quo has been seriously challenged. And the changes are likely just getting started, as most industry experts expect even more upheaval in the years ahead. To survive and thrive in this new reality, hospitality professionals will need to evolve their business models, adapt to new technologies and as always, make sure that their guests’ experience remains at the heart of everything they do.