Gary Thompson (on leave)

Gary Thompson (on leave)

  • Burton S. Sack ’61 Professor in Food and Beverage Management

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Faculty Expertise

  • Service Operations Management


Cornell Peter and Stephanie Nolan School of Hotel Administration


Cornell Directory Entry


Gary M. Thompson is a professor of operations management in the Cornell Peter and Stephanie Nolan School of Hotel Administration, where he teaches graduate and undergraduate courses in service operations management.

Prior to joining Cornell in 1995, he spent eight years on the faculty of the David Eccles School of Business at the University of Utah. He holds a BSc with first-class honors from the University of New Brunswick, an MBA from the University of Western Ontario, and a PhD in operations management from The Florida State University.

Thompson's current research focuses on restaurant revenue management, food and beverage forecasting in lodging operations, workforce staffing and scheduling decisions, wine cellars, scheduling conferences, and course scheduling in post-secondary and corporate training environments. His research has appeared in the Cornell Hospitality Quarterly, Decision Sciences, the Journal of Operations Management, the Journal of Service Research, Management Science, Naval Research Logistics, Operations Research, and other journals.

He has consulted for several prominent hospitality companies and is the founder and president of Thoughtimus® Inc., a small software development firm focusing on scheduling products. From July 2003 through June 2006 he served as executive director of the school's Center for Hospitality Research.

Recent Courses

  • NBAE 6145 - AI Strategy and Applications
  • AEM 6940 - Graduate Special Topics in Applied Economics and Management
  • HADM 2010 - Hospitality Quantitative Analysis
  • HADM 7030 - Operations Management
  • HADM 3710/HADM 6710 - Python Programming

Academic Degrees

  • PhD Florida State University, 1988
  • MBA University of Western Ontario, 1982
  • BS University of New Brunswick, 1980