Alex Susskind

Alex Susskind

Associate Professor

Associate Dean for Academic Affairs, School of Hotel Administration

Director of the Food and Beverage Institute

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Faculty Area

Interdisciplinary Themes

Faculty Expertise

  • Food and Beverage Management
  • Organizational Communication
  • Food Industry Management
  • Hospitality and Services Design, Management and Operations
  • Management and Operations
  • Services Operations Management
  • Service-based Technology


School of Hotel Administration
Cornell Directory Entry


Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication network relationships upon individuals' work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.

Selected Publications

Awards and Honors

  • Lead Author Best Paper of the Year Journal of Hospitality and Tourism Research Journal (2017) The Council on Hotel Restaurant and Institutional Education (CHRIE)

Recent Courses

  • HADM 7144 - Competitive Strategies for the Hospitality Industry
  • HADM 4970 - Latin Honors Course I
  • HADM 4971 - Latin Honors Course II
  • HADM 4990 - Special Studies Project I
  • HADM 4410 - Strategic Management

Academic Degrees

  • PhD Michigan State University, 1996
  • MBA Michigan State University, The Eli Broad Graduate School of Management, 1993
  • BS Purdue University, 1991
  • AOS Culinary Institute of America, 1988