Alex Susskind

Alex Susskind

Associate Professor

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Faculty Area

Interdisciplinary Themes

Faculty Expertise

  • Food & Beverage Management
  • Food Industry Management
  • Hotel and Restaurant Management
  • Management and Operations
  • Management Communication
  • Services Operations Management
  • Organizational Communication
  • Service-based Technology


School of Hotel Administration
Cornell Directory Entry


Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind's research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication network relationships upon individuals' work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.

Recent Courses

  • HADM 7144 - Competitive Strategies for the Hospitality Industry
  • HADM 3365 - Foodservice Management Essentials
  • HADM 4970 - Latin Honors Course I
  • HADM 4990 - Special Studies Project I
  • HADM 4410 - Strategic Management
  • HADM 3360/HADM 6360 - Tactics and Strategies for Restaurant Management

Academic Degrees

  • Ph D Michigan State University, 1996
  • MBA Michigan State University, The Eli Broad Graduate School of Management, 1993
  • BS Purdue University, 1991
  • AOS Culinary Institute of America, 1988