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Opportunities in the New Paradigm - Risk, Recovery, and Loyalty

August 19, 2021 @ 12:30 pm - 1:30 pm EDT

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Event Overview

In today’s business paradigm, risk, recovery, and loyalty are front and center -– from COVID-19, to extreme weather events driven by climate change, to growing awareness of social inequities. Join the conversation, moderated by Cornell School of Hotel Administration dean Kate Walsh, in which Karan Girotra, professor and author of “The Risk-Driven Business Model,” and Air Canada SVP Mark Nasr discuss how risk and loyalty can provide business opportunity and recovery resilience for both suppliers and buyers

What You’ll Learn

  • Why business risk can be a useful part of strategic planning
  • When customer loyalty can be enhanced during a downturn
  • Relationship management practices for supply chain resiliency


Karan Girotra
Cornell Tech
Cornell SC Johnson College of Business

Mark Nasr
Senior Vice President of Products, Marketing, and eCommerce
Air Canada

Kate Walsh
Cornell School of Hotel Administration


August 19, 2021
12:30 pm - 1:30 pm EDT
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