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CIHLER: COVID-19’s Effect on HR: Hospitality’s Response to the ‘New Normal’

March 16, 2021 @ 1:00 pm - 2:00 pm EDT

Event Overview

The coronavirus pandemic has been a prolonged and difficult time for the hospitality industry, and while things are beginning to look up, many industry challenges remain. From managing the ongoing issues associated with employee well-being and mental health to upgrading technology, the 2021 priority list for hospitality HR professionals is both sizable and complex.

In this webinar, three industry thought leaders – Nikki Massey (Hyatt Hotels Corporation), Robert Mellwig (sbe), and Joy Rothschild (Omni Hotels & Resorts) – will offer insights into how they are responding to the current competitive conditions, sharing their “wishlists” as well as their short- and long-term plans for tackling the most pressing issues facing hospitality.

Register here

What You’ll Learn

  • How hospitality industry leaders are addressing and managing employee well-being and mental health
  • The impact of new technology on the roles of HR professionals
  • The short-term and long-term responses within the industry to new and evolving challenges
Cornell School of Hotel Administration
Joy Rothschild
Chief Human Resources Officer
Omni Hotels & Resorts
Nikki Massey
Senior Vice President of Human Resources – Americas
Hyatt Hotels Corporation
Robert Mellwig
Chief Culture Officer
sbe Lifestyle Hospitality


March 16, 2021
1:00 pm - 2:00 pm EDT
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