CHR: 2nd Annual Hospitality Data Analytics Reception & Roundtable

Analytics for Hospitality: Aligning Interests, Unlocking Potential, and Prioritizing Customer Experience

This roundtable discussion centers around the importance of using analytics to drive growth and success in the hospitality industry. We will cover the various challenges and opportunities involved in maximizing the value of analytics, such as aligning the interests of owners and brands, exploring partnerships with academia and industry, and prioritizing the customer experience. The sessions will also highlight the need to overcome obstacles such as proprietary data concerns, operationalizing analytical results, and convincing stakeholders to prioritize analytics-driven initiatives.

– AGENDA –

May 15: Welcome Reception
5:00 – 6:30 PM: Drinks and hors d’oeuvres

May 16: Roundtable
8:00 – 9:00 AM: Breakfast
9:00 – 10:15 AM: Aligning Interests: Maximizing the Value of Analytics for Owners and Brands
10:15 – 10:30 AM: Break
10:30 – 11:45 AM: Unlocking the Potential: Exploring Academic and Industry Partnerships for Future Research Opportunities
11:45 – 12:45 PM: Lunch
12:45 – 2:00 PM: Putting the Customer First: Overcoming Challenges to Achieve a Better Customer Experience Through Analytics

Faculty or students interested in attending these events may email Nicole McQuiddy – Davis, CHR Program Manager at nm446@cornell.edu