Robert Kwortnik

Robert Kwortnik

Robert Kwortnik

Associate Professor
Services Marketing
548 Statler Hall
Phone: 607.254.6543
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Selected Works

Research Keywords

Service Marketing, Customer Experience Management, Consumption

Professional Biography

Rob Kwortnik, associate professor of services marketing, joined Cornell's faculty after earning his Ph.D. in Business Administration from Temple University in 2003. He also earned a BA in Journalism from Temple and an MBA from California State University, Northridge. Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. He has published in the Journal of Marketing Research, Journal of Service Research, The International Journal of Research in Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored eight times as a Teacher of the Year by students at the Cornell School of Hotel Administration. Prior to his career in academics, Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry.

Courses Taught

Fall 2017 Spring 2018

Academic Degrees

  • Ph D, Temple University
  • MBA, California State University at Northridge
  • BA, Temple University