Carolyn Corda, MPS ’89, is an industry leader for applied customer intelligence within travel and hospitality. Over the past 25+ years, she’s worked with major brands in every vertical to grow revenues 10-30% by activating consumer insights that are high-performing, scalable and privacy-safe. By applying AI to rich data sets, she helps companies power loyalty, marketing, customer experience and distribution. She has extensive experience with key technologies and platforms (CDP, CRM, CRS/PSS, Revenue Management, Distribution). Clients trust Carolyn to lead projects that transform customer engagement, and value her extensive industry experience and thought leadership.
Carolyn joined Deloitte last year as a Managing Director in their travel and hospitality practice. Previously she was the Chief Marketing Officer and Chief Commercial Officer at Adara, the leading travel data network. Prior to Adara she was a Managing Director at Accenture where she led the Applied Intelligence practice for the travel sector. Before that role, Carolyn was a senior executive at Epsilon with responsibility for developing and launching new data solutions.
She has been recognized for her thought leadership and has spoken about customer insight and GenAI at industry conferences—including Skift and Phocuswright. Carolyn earned a Bachelor’s degree from Yale University, an MBA from UCLA and a Master’s from Cornell’s Nolan School of Hotel Administration.
She has been recognized for her thought leadership and has spoken about customer insight and big data at industry conferences—including Skift and Phocuswright. Carolyn earned a Bachelor’s degree from Yale University, an MBA from UCLA and a Master’s from Cornell’s Nolan School of Hotel Administration.