Faculty Area
Interdisciplinary Theme
Faculty Expertise
- Revenue Management
- Operations Management
- Food and Beverage Management
Contact
Cornell Peter and Stephanie Nolan School of Hotel Administration
Website
Biography
Sherri Kimes is an Emeritus Professor of Operations Management at the Cornell Peter and Stephanie Nolan School of Hotel Administration and a globally recognized authority on revenue management, pricing, and capacity strategy.
Professor Kimes works at the intersection of research and practice, advising organizations and serving as an expert witness in matters involving pricing practices, revenue management systems, and distribution strategies across hospitality, restaurants, ticketing, and other capacity-constrained service industries. Her expert work includes reports, depositions, and trial testimony in both U.S. and international contexts.
Her research focuses on pricing and revenue management practices and their impact on customer behavior, fairness perceptions, and firm performance. She has published more than 100 peer-reviewed articles and book chapters in leading journals, including Interfaces, Journal of Operations Management, Decision Sciences, Journal of Service Research, and Cornell Hospitality Quarterly.
Professor Kimes has received numerous honors for her scholarly and industry contributions, including a Lifetime Achievement Award from the Production and Operations Management Society and multiple Industry Relevance Awards from the Cornell University Center for Hospitality Research. In 2017, she received the Vanguard Award for Lifetime Achievement in Revenue Management from the Hotel Sales and Marketing Association International.
In addition to her academic work, Professor Kimes advises senior leadership teams on complex pricing and revenue challenges. Her consulting work is typically strategic and project-based, focusing on pricing design, revenue architecture, policy evaluation, and course correction rather than day-to-day implementation.
She has worked with organizations worldwide, including SevenRooms, Ticketmaster, Hyatt International, InterContinental Hotels Group, Walt Disney World Resorts, the Panama Canal, Atlantis Dubai, and Marina Bay Sands.
Professor Kimes holds a Ph.D. in Operations Management from the University of Texas at Austin.
Selected Publications
- Kimes, Sheryl. "Where Wendy’s Went Wrong in its Communication of Dynamic Pricing"QSR Magazine. WTWH Media. (2024)
- Kimes, Sheryl; Ho, Jeannette. "Implementing Revenue Management in Your Restaurants: A Case Study with Fairmont Raffles Hotels International"Cornell Hospitality Report. School of Hotel Administration, Cornell University. 19.5 (2019): 1-13
- Kimes, Sheryl. "The Future of Hotel Revenue Management"Cornell Hospitality Report. School of Hotel Administration, Cornell University. 17.1 (2017): 3-10
- Kimes, Sheryl. "The Future of Hotel Revenue Management"Cornell Hospitality Report. School of Hotel Administration, Cornell University. 10.14 (2010): 6-15
- Kimes, Sheryl; Collier, Joel. "How Customers View Self-service Technologies"MIT Sloan Management Review. 57.1 (2015): 25-26
- Kimes, Sheryl; Beard, Jonathan. "The Future of Restaurant Revenue Management"Journal of Revenue and Pricing Management. 12.September (2013): 464-469
- Kimes, Sheryl. "Restaurant Revenue Management: Implementation at Chevys Arrowhead"Cornell Hotel and Restaurant Administration Quarterly. 45.1 (2004): 52-67
- Kimes, Sheryl; Ho, Jeannette. "Revenue management in luxury hotels"Journal of Revenue and Pricing Management. 17 (2018): 291-295
Awards and Honors
- Vanguard Award for Lifetime Achievement in Revenue Management (2017) The Hospitality Sales and Marketing Association International (HSMAI)
- Lifetime Achievement Award (2010) POMS Service Operations Society
Academic Degrees
- PhD The University Of Texas At Austin, 1987
- MBA New Mexico State University, 1983
- MA University of Virginia, Charlottesville, 1977
- BA University of Missouri, Columbia, 1975