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CHR: Here to Stay – COVID-19 Responses Transform Hospitality and Restaurant Operations

August 31, 2021 @ 1:00 pm - 2:00 pm EDT

Event Overview

Friendly. Warm. Welcome. Helpful. Kind. These characteristics are the heart of hospitality, something even COVID-19 can’t change. So while everyday activities — going to work, checking into a hotel, dining at a restaurant — have become potentially risky, the hospitality industry is putting kindness and help into action. Health and safety has always been a priority, but now guests and employees want assurance that the businesses they frequent and work for are mitigating the risks of infection.

Indeed, hotels and restaurants are doing their part to stop the spread by collaborating with the medical community to develop best practices, implement new health protocols, and even redesigning properties to provide more space and increased air flow. But will these initiatives last? And are they worth it?

In this webcast, we’ll explore the future of these changes with a panel of academic, industry, and medical experts. They’ll discuss which emerging operational changes are here to stay, their impact on guests and employees, and how health and safety play a crucial role in post-pandemic competitive business strategy.

Register now

What You’ll Learn

  • New protocols, processes, and procedures for ensuring guest health and safety is implemented in hotels and restaurants
  • Which of these operational changes are here to stay
  • How hotels and restaurants are staying agile and responding to the resurgence of COVID-19
  • How health and safety preparedness can be used to attract and retain top talent amid widespread staffing challenges and business recovery efforts


Benjamin Berg, MMH ’05
Founder and CEO
Berg Hospitality Group

Chrissy Gamble ’01
VP, Planning and Integration
Four Seasons Hotels and Resorts

Clare Rock, M.D.
Associate Professor of Medicine
Johns Hopkins University School of Medicine

Cheryl Stanley
Senior Lecturer
Cornell School of Hotel Administration

Jonathan Zenilman ’77, M.D.
Professor of Medicine
Johns Hopkins University School of Medicine


August 31, 2021
1:00 pm - 2:00 pm EDT
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