HADM 7030: Operations Management

Fall. 3 credits. Letter grades only (no audit).

Enrollment limited to: MMH students or permission of instructor.


  • Christopher Anderson (cka9) - Fall 2022
  • Elena Belavina (eb733) - Spring 2023


This course is designed to address the key operations and logistical issues that have strategic as well as tactical implications for the hospitality and related service-sector companies.  In this course we will address how a well-defined operations strategy can lead to a set of coherent managerial decisions and improve corporate performance.  Several world-class firms have demonstrated that efficient operations management can become a potent competitive weapon in even the toughest business environments.  We will examine both quantitative and qualitative operational techniques and principles used by “world-class” organizations from the United States and abroad.