HADM 3010: Service Operations Management
Fall, Spring. 3 credits. Letter grades only.
Vincent Slaugh (vws8) – Fall 2017
Vincent Slaugh (vws8) – Fall 2018
Brett Massimino (bjm272) – Spring 2018
Gary Thompson (gmt1) – Spring 2019
Operations management is the study of how things work. In this class, we will discuss how operations management can be used to help a hospitality company compete. After completing this course, you will: (1) understand core concepts, models and managerial issues in service operations management, (2) critically assess the performance of service delivery processes, (3) learn how to manage supply and demand, (4) learn how to manage quality, (5) develop proficiency in a range of quantitative and qualitative techniques necessary for hospitality service organizations, (6) learn how to manage a project, and (7) apply the concepts and techniques learned in class to the analysis of real-world service delivery processes.