HADM 1350: Introduction to Hotel Operations

Fall, Spring. 3 credits. Letter grades only (no audit).

Limited to Hotel Students


  • David Roberts (drr45) - Fall 2022


This course will cover two broad topics: I) an overview of the hotel industry, and II) the operations of the Rooms Division of a hotel.   It will also serve as a ‘survey course’ by introducing a wide range of topics that students will study in more depth in future courses.  I) an overview of the hotel industry II) the operations of the Rooms Division of a hotel At the end of the course we will look at some current issues facing the industry, with an eye to the future; and the students will take the Certification in Hospitality Industry Analytics (CHIA). Needs based scholarships are available. The certification is based upon content areas including hotel industry analytical foundations, hotel math fundamentals, property level benchmarking (STAR Reports), and industry performance reports.