HADM 1350: Introduction to Hotel Operations

Fall, Spring. 3 credits. Letter grades only (no audit).

Students who are interested in receiving their industry recognized CHIA certification would have to pay $75, which can be charged to their bursar account. All students will take the exam but only those students who choose to pay for the certification will receive the certification. Needs based scholarships are available. 

Limited to Hotel Students


  • Reneta McCarthy (rch5) - Spring 2020
  • David Roberts (drr45) - Spring 2021


This course is designed to introduce students to the scope of the hotel industry and the organizational structure and operational mechanics of how the departments within the rooms division of an individual hotel operate. Understanding the scope of the industry involves understanding who the major players are and what market segments their brands serve. Students gain an understanding of how work is performed and how activities are coordinated within the rooms division and among other hotel departments. Completion of a rooms division practicum that exposes students to the housekeeping and front desk operations at the Statler Hotel is a required course activity. At the end of the course students will take the Certification in Hospitality Industry Analytics (CHIA) exam in hopes of achieving their CHIA. The certification is based upon content areas including hotel industry analytical foundations, hotel math fundamentals, property level benchmarking (STAR Reports), and industry performance reports.