CHR: Faculty Presentation – Vincent Slaugh

Prescriptive Analytics for Housekeeping Operations Read more about Professor Slaugh’s research here. This event is by invitation only.


CHR: Power of Intelligent Data Stitching: Personalizing the Customer Journey

Event Overview At the start of 2020, the U.S. hospitality sector was riding high and basking in nearly 10 consecutive years of growth. That spring the world was locked down by the COVID-19 pandemic, which brought with it economic devastation for many, unprecedented change for most, and social and travel restrictions for all. It shattered […]


CHR Faculty Presentation – Eva Steiner and Alexei Tchistyi

Impact of PPP loans on the hotel industry Read more about research by Professors Eva Steiner and Alexei Tchistyi. Event is by invitation only.


CHR: Restarting the Cruise Industry – Challenges and Opportunities

Event Overview The cruise industry and destinations that rely on cruise ship visitors have been deeply impacted by the pandemic. Since a No Sail Order was issued by the Centers for Disease Control and Prevention in March 2020, cruises from U.S. ports have not resumed. However, with the guidance of top medical and public health […]


CHR/PIHE: What Keeps Us Coming Back – How to Build Consumer Loyalty

Event Overview Thanks to evolving customer needs and expectations, loyalty programs in the hospitality sector have come a long way from the “earn-and-burn” points-based loyalty programs and the lower-funnel transactional focus. The current pandemic has also accelerated the emergence of new opportunities to create a broader ecosystem of benefits and partnerships that can be part […]

CHR Spring Virtual Advisory Board Meeting

This event is by invitation only.


CHR: Hospitality Outlook 2021: Hotel Performance, Capital Markets, and Consumer Behavior

All eyes are on the hospitality industry as the recovery is poised to begin. Despite the U.S. market being down 52% in RevPAR for 2020 and a slow start to 2021, the robust stimulus package passed by Congress and accelerating vaccination rates contribute to an optimistic view for the remainder of 2021. From shifts in hotel demand to improvements in the transaction and financial climate from lenders and the equity markets, hoteliers are gearing up for a busy second half of the year. This panel of industry leaders from the Cornell community will discuss the outlook of this pent-up demand as consumers hit the road with more confidence and potentially kick off a true economic recovery.

This online event is brought to you by Cornell’s School of Hotel Administration and the Center for Hospitality Research.


CHR: Post-2020 Food and Beverage: Rebuilding an Embattled Industry

Event Overview The food and beverage industry is at a crossroads. The last few years have seen industry icons exposed for sexual assault and misconduct, restaurateurs taken to task for cultural appropriation and racially insensitive concepts, and food media organizations exposed for discriminatory cultures. The pandemic has highlighted for the public the issues of staffing […]

Peng Liu

CHR: Faculty Presentation – Peng Liu

Date: March 19, 2021 Time: 9:30 a.m. – 10:30 p.m. Learn more about Professor Liu’s research here. Event is by invitation only.


CHR: The Industry’s Vision of Tomorrow’s Hospitality

Event Overview Please join hospitality leaders as they share their insights into the future of our industry, the consumer trends that are reshaping guest expectations, operations, and visionary ideas from other industries. This webinar is brought to you by the Center for Hospitality Research at the School of Hotel Administration. Register here What You’ll Learn […]