CHR: 2024 Hospitality Research Summit

The Statler Hotel 130 Statler Drive, Ithaca, NY

- WELCOME -  CHR welcomes faculty, hospitality industry leaders, alumni, and students to the 2024 Hospitality Research Summit featuring presentations by SC Johnson College of Business faculty members. Speakers included Andrew Karolyi, Tashlin Lakhani, Peter Liu, and Suzanne Shu. Each will deliver a 10-minute presentation followed by a 20-minute discussion with industry leaders. Attendees will […]

CHR: Operations Excellence – Trends in Service Delivery Process Improvement

Silver Birch Suite, 5th Floor Tower, Statler Hall 5th Floor Tower, Statler Hall, Ithaca, NY

This roundtable is being hosted by Professor Vince Slaugh and the Center for Hospitality Research. Planning for the roundtable has been supported by Steve Crowley and Brian Reece of Service Physics and Josh Howell, President of the Lean Enterprise Institute. Topics: How traditional process improvement philosophies like lean align with today’s operational challenges The role of advanced analytical tools in process improvement Trends in how workers engage with process improvement efforts What students at the Nolan Hotel School should learn to excite them about process improvement Program Agenda: Tuesday, June 11 6:30 PM-8:30 PM Welcome Reception Location: TBA Wednesday, June […]