Pauline Milwood

Pauline Milwood is a tenured professor with extensive experience in entrepreneurship, innovation and management education and leadership. Her academic experience includes teaching courses in hospitality entrepreneurship and innovation, revenue management and profit optimization, strategic management, culinary and service operations. She has a robust track record developing and implementing curricular innovations, mentoring student entrepreneurs, and fostering industry partnerships.

Milwood’s teaching innovations include the implementation of the inaugural experiential learning, pop-up restaurant capstone project at Penn State University; creation of the award-winning “Wednesday Weather” student journal assessment; and creation of an open educational resource for hospitality entrepreneurship learning. She has significant experience mentoring and coaching hospitality entrepreneurship students at the University of the West Indies’ Mona School of Business and Management and Penn State Berks, as well as serving as board and advisory council member for the Penn State Berks LaunchBox and Flemming CEED center.

Milwood’s research pursues questions related to hospitality and tourism-related innovation performance and management among public, private, and third sector destination management organizations. Adopting network perspectives, her research seeks to understand optimal paths of organizing for collaborative entrepreneurship and innovation outcomes. Her research has been globally recognized, winning best paper awards at the Advances in Destination Management conference in St. Gallen, Switzerland (2014) and Lucerne, Switzerland (2024). She serves as reviewer and editorial reviewer for several hospitality and tourism journals including Journal of Destination Marketing and Management; International Journal for Contemporary Hospitality Management; and Tourism Review.

Milwood’s industry engagements aim to bridge academic research and practice and include keynotes and speakerships for the Pennsylvania Restaurant and Lodging Association and the Pennsylvania Bed and Breakfast annual meetings. She serves on the boards of the Pennsylvania Americana Region and Jamaica Land We Love (JaLaWeLo). She holds a Ph.D. in Business Administration (Tourism/Sport) from Temple University and Executive MBA and B.Sc. in Hotel Management from The University of the West Indies.