PIHE/CIHF: Building Guest Confidence: Making Hospitality Safe
July 20, 2020 @ 11:00 am - 12:00 pm EDT
No industry has been hit harder by the COVID-19 pandemic than hospitality. Numerous hotels were forced to close, while those that remained open were often operating at occupancy rates lower than 10%. As more hotels begin to reopen, they are faced with a variety of questions ranging from how to go about attracting wary guests to what physical changes need to be made to ensure safety. How can individual hotels adapt to this evolving situation, and what must the industry as a whole do to get back on track?
In this webinar, a number of hospitality experts will weigh in on these issues and more, offering firsthand insight into how industry leaders are planning to reopen as the pandemic continues to spread in some places while appearing to be on the retreat in others.
What you’ll learn:
What hotels need to do to keep guests and employees safe
How hotels will be redesigned to accommodate updated safety and occupancy guidelines
What guests really want in this new environment
How hotels will be able to satisfy their guests and employees while staying true to their business models.
Speakers include Dr. Robert J. Corona, CEO, SUNY Upstate Medical University Hospital; Sergio Saenz, Director of Hospitality and Principal, HKS; Duane Schroder, Vice President of Operations, Waterford Hotel Group; Stacy Fischer-Rosenthal, President, Fischer Travel Enterprises and Fischer-Rosenthal Consulting; and David Sherwyn, Professor, Cornell School of Hotel Administration.