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CHR: 2nd HEDNA@Home Fall Virtual Conference

October 13, 2020 @ 10:00 am - 1:30 pm EDT

Join your hospitality colleagues from around the world for industry updates, panel conversations and trends discussions. The event will feature market updates and thought-provoking content as we continue to recover – together. Register here!

Registration is free and open to all hospitality professionals. Session recordings from the first HEDNA@Home Conference in June are available on the HEDNA TV Channel on YouTube.


All times are US Eastern

10 – 10:10am A HEDNA Presidential Welcome
10:10 – 10:50am State of Travel
This session will give us a sense of what to expect for the remainder of 2020 and provide insights into future demand. Focusing on domestic vs international travel leisure vs corporate.Katie MoroVP, Data Partnerships at TravelClick, An Amadeus Co.
10:50 – 11:30am What’s on the Mind of Thought Leaders in the Industry
COVID-19 has provided all of us with a unique opportunity to reassess how we should conduct our business. It forced all industries to rethink what is required to ensure customers trust their business and services. It also taught us that human interactions are irreplaceable and that customer expectations must be placed at the center of all business decisions. Hear from industry leaders on how their organizations have redefined their organization and their approaches to serve consumers.Frank TrampertManaging Director & CCO EMEA & APAC Hospitality at Sabre Corporation
Michelle WoodleyPresident at Preferred Hotels & Resorts
Remy MerckxSenior VP Global Digital & Marketing at Radisson Hotel Group
Tobias RaggeCEO of HRS
Moderator: Henry HarteveldtPresident at Atmosphere Research Group
11:30 – 12:20pm Hotelier Asks the Hard Questions: Where Should We, as Hoteliers, Focus as the Industry Recovers?
As the industry continues to recover and markets begin to open; however limited, join us as an seasoned hotelier asks industry leaders from various disciplines on where to focus. Where do we spend money and where do we focus to get the most return. How do these disciplines create syngeris that provide for successful collaboration.Shannon BedardStrategic Enterprise Executive at IDeaS – A SAS Company
Samantha JonesSVP Hotel Programs, Travel Savers
Gianna RiveraGVP Distribution & Connectivity at Wyndham Hotels
Moderator: Paul PapadopulosDiretctor of National Sales at Atrium Hospitality, (formerly GM Renaissance Chalotte Suites)
12:20 – 1:00pm Reimagining the Guest Payment Experience
After Covid, the complexities of hotel payments have dramatically increased. Risk profiles for third party bookings have changed. Travelers question whether their hotel will remain open, and, if not, what do they do? Oh, and most guests now demand a contactless payment experience. We have an opportunity to envision hospitality payments with a mutually beneficial balance between the guest and the hotel.Christian MeissnerSenior Director Distribution Products & Digital Payments at Deutsche Hospitality
Marija NakevskaGlobal Head of Hospitality at Adyen
Xavi GinestaChairman at Voxel Group
Moderator: Pascal BurgDirector at Edgar, Dunn & Company


October 13, 2020
10:00 am - 1:30 pm EDT
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