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CHR: 2nd HEDNA@Home Fall Virtual Conference
October 13, 2020 @ 10:00 am - 1:30 pm EDT
Join your hospitality colleagues from around the world for industry updates, panel conversations and trends discussions. The event will feature market updates and thought-provoking content as we continue to recover – together. Register here!
Registration is free and open to all hospitality professionals. Session recordings from the first HEDNA@Home Conference in June are available on the HEDNA TV Channel on YouTube.
All times are US Eastern
|10 – 10:10am
|A HEDNA Presidential Welcome
|10:10 – 10:50am
|State of Travel
This session will give us a sense of what to expect for the remainder of 2020 and provide insights into future demand. Focusing on domestic vs international travel leisure vs corporate.Katie Moro, VP, Data Partnerships at TravelClick, An Amadeus Co.
|10:50 – 11:30am
|What’s on the Mind of Thought Leaders in the Industry
COVID-19 has provided all of us with a unique opportunity to reassess how we should conduct our business. It forced all industries to rethink what is required to ensure customers trust their business and services. It also taught us that human interactions are irreplaceable and that customer expectations must be placed at the center of all business decisions. Hear from industry leaders on how their organizations have redefined their organization and their approaches to serve consumers.Frank Trampert, Managing Director & CCO EMEA & APAC Hospitality at Sabre Corporation
Michelle Woodley, President at Preferred Hotels & Resorts
Remy Merckx, Senior VP Global Digital & Marketing at Radisson Hotel Group
Tobias Ragge, CEO of HRS
Moderator: Henry Harteveldt, President at Atmosphere Research Group
|11:30 – 12:20pm
|Hotelier Asks the Hard Questions: Where Should We, as Hoteliers, Focus as the Industry Recovers?
As the industry continues to recover and markets begin to open; however limited, join us as an seasoned hotelier asks industry leaders from various disciplines on where to focus. Where do we spend money and where do we focus to get the most return. How do these disciplines create syngeris that provide for successful collaboration.Shannon Bedard, Strategic Enterprise Executive at IDeaS – A SAS Company
Samantha Jones, SVP Hotel Programs, Travel Savers
Gianna Rivera, GVP Distribution & Connectivity at Wyndham Hotels
Moderator: Paul Papadopulos, Diretctor of National Sales at Atrium Hospitality, (formerly GM Renaissance Chalotte Suites)
|12:20 – 1:00pm
|Reimagining the Guest Payment Experience
After Covid, the complexities of hotel payments have dramatically increased. Risk profiles for third party bookings have changed. Travelers question whether their hotel will remain open, and, if not, what do they do? Oh, and most guests now demand a contactless payment experience. We have an opportunity to envision hospitality payments with a mutually beneficial balance between the guest and the hotel.Christian Meissner, Senior Director Distribution Products & Digital Payments at Deutsche Hospitality
Marija Nakevska, Global Head of Hospitality at Adyen
Xavi Ginesta, Chairman at Voxel Group
Moderator: Pascal Burg, Director at Edgar, Dunn & Company