HADM 4070: Hospitality Operations and Consulting

Fall. 3 credits. Letter grades only (no audit).

Prerequisite: HADM 2010 or HADM 2011 or equivalent. Graduate students must enroll in HADM 6070. Co-meets with HADM 6070.

Instructors

• Vincent Slaugh (vws8) - Fall 2024

Description

This course focuses on advanced, operations-related, analytical tools that can be applied in hospitality operations. These tools are best suited to either people working as internal consultants (i.e., analysts) or external consultants (for consulting firms). There are two main focuses: (1) benchmarking and best practice analysis; and (2) service processes. This course also examines the practices of firms offering hospitality operations consulting.