HADM 2021: Critical Thinking and Mathematical Modeling in Operations

3.0 credit hours - Letter grade only

Limited to HotelDM 2021 Pre-Req

Instructors

Ruihao Zhu (rz383) - Spring 2025
Vincent Slaugh (vws8) - Fall 2025
Gary Thompson (gmt1) - Spring 2025

Description

Operations management is the study of how things work. In this class, we will discuss how operations management can be used to help a hospitality company compete. After completing this course, you will: (1) understand core concepts, models and managerial issues in service operations management, (2) critically assess the performance of service delivery processes, (3) learn how to manage supply and demand, (4) learn how to manage quality, (5) develop proficiency in a range of quantitative and qualitative techniques necessary for hospitality service organizations, (6) learn how to manage a project, and (7) apply the concepts and techniques learned in class to the analysis of real-world service delivery processes.