HADM 4070: Hospitality Operations and Consulting

Spring. 3 credits. Letter grades only.

Prerequisite: HADM 2010 or equivalent. Co-meets with HADM 6070. Elective.  Graduate students must enroll in HADM 6070.

Faculty teaching this course:

This course focuses on advanced, operations-related, analytical tools that can be applied in hospitality operations. These tools are best suited to either people working as internal consultants (i.e., analysts) or external consultants (for consulting firms). There are two main focuses: (1) benchmarking and best practice analysis; and (2) service processes. This course also examines the practices of firms offering hospitality operations consulting.