July 24, 2017

Awards and Honors: Professor Alex Susskind earns JHTR Best Paper of the Year Award

Congratulations to Professor Susskind!

Award: Best Paper of the Year Award for the paper “Guest-Server-Exchange Model and Performance: The

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May 11, 2017

Customer review research honored by the Hotel School

By Jay Wrolstad

Customer feedback is critical for improving hotel operations, and the rise of social networks and reviews posted on travel portals gives the industry access to a growing number of online evaluations. The key

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