Professor Emeritus Tim Hinkin has taught at the School of Hotel Administration since 1992. Hinkin served as the school's director of undergraduate studies for six years. He also taught in the school's Professional Development Program. Hinkin's primary research focus is in leadership, employee retention, supervisor-subordinate relationships and managing service quality. He recently published Cases in Hospitality Management: A Critical Incident Approach (2nd edition, New York: John Wiley, 2006). Hinkin has also written many articles published in such journals as Human Relations, Journal of Applied Psychology, Hospitality Research Journal, and the Cornell Hospitality Quarterly. Prior to attending graduate school he worked for Hyatt Hotels and Sysco Corporation. He has provided training and consulting for a wide range of enterprises, including IBM Corporation, Israeli Hotel Managers Association, Institute for Hotel Management, Accor of North America and ClubCorp USA, Inc. He was awarded a Fulbright Fellowship in 2005. Hinkin earned his PhD at the University of Florida, and his BA and MBA degrees at Michigan State University.