Susan Devine '85
Susan Devine '85Senior Vice President, Strategic Development
Preferred Hotels & Resorts
In her role as senior vice president of strategic development, Susan Devine is dedicated to strategically building the Preferred Hotels & Resorts portfolio by maintaining and creating new relationships with strategic hotel groups and identifying new revenue generating opportunities for the brand’s sister division, PHG Consulting.
Previously, Susan served as executive vice president of Europe. During her three years in that role, she led the development of Preferred Hotels & Resorts in the region, helped launch strategic agreements with notable partners, and ensured successful implementation of innovative sales and marketing practices on behalf of the company’s European member hotels.
Susan joined Preferred Hotels & Resorts in January 2007, originally serving as area managing director of Latin America and the Caribbean. In that position, Susan was responsible for tripling the membership of Preferred Hotels & Resorts in the region, and was instrumental in developing key partnerships with several internationally acclaimed hotel companies.
Susan is a 20-year veteran of the hospitality industry, with extensive experience in on-property and regional sales, marketing, and hotel management. Before Preferred, she held various positions, such as founding partner of Hospitality Business Consulting, a tourism advisory firm; general manager of the Fiesta Americana Grand in Mexico City; general manager of the Hyatt Cancun Caribe; and director of sales & marketing, Mexico and Central America, for Hyatt International. Previous to joining Hyatt International, Susan created Connecticut Custom Maid, a unique concept for maid service in lower Fairfeild County, and started her career with Hilton International, based in NYC, Chicago, and Caracas, Venezuela.
Susan has lived in 11 countries and 16 cities around the world. She is an honors graduate of the Cornell University School of Hotel Administration, and is married to another SHA graduate, Frank Devine ’82. Susan and Frank have two children, ages 18 and 16.