Lu Kong

Lu KongPhD Student, Service Operations
455 Statler Hall
Ithaca, NY 14853
lk422@cornell.edu

Research Interests

Service Innovation, Healthcare, Senior Living, Sharing Economy, Technology Readiness

Publications

Rohit Verma, Lu Kong, Lin Zhen (2016). Operations Management in Hospitality. Routledge's POM Companion Book.

Working Papers

Lu Kong, Jie Zhang, Rohit Verma, and Aleda Roth. "Infusing Hospitality and Service Excellence in Healthcare".

Rohit Verma, Hessam Sadatsafavi, and Lu Kong. Technology, "Cost and Healthcare Policy – What Networkers Think?"

Academic Presentations

"Who Wants to Share? – Understanding the Participants of the Sharing Economy." QUIS (International Research Symposium on Service Excellence in Management) 14th conference, 2015 and INFORMS (Institute for Operations Research and the Management Sciences) Annual Conference, 2015.

"Infusing Hospitality and Service Excellence in Healthcare." POMS (Production and Operations Management Society) annual conference, 2016, and DSI (Decision Sciences Institute) Annual Conference, 2016.

Teaching Assistant Experience

Quality Systems and Processes, Spring 2016, School of Hotel Administration, Cornell University

Operations Management, Summer 2016, School of Hotel Administration, Cornell University

Industry Experience

Marriott International, Palm Desert, California, June 2013 - June 2014

Education

MS, School of Hotel Administration, Cornell University, U.S.

BBA, Business School, Tianjin University of Finance and Economics, China