June 21, 2016

Here’s what online hotel shoppers are looking for…and at

By Jay Wrolstad

When shopping for hotels, online booking sites make it easy to sort by price, but for some consumers, other factors are just as important.

So what happens if the price is right, but other features are wrong?

New research shows factors like appearance and other

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May 17, 2016

Restaurant Concept Fair: An exercise in hospitality entrepreneurship

At the School of Hotel Administration (SHA), students receive expert instruction on the fundamentals of a business education from world-leading faculty. But SHA goes beyond that by teaching students to design and deliver services that tap into the emotional needs of customers.


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