November 21, 2017

Top 5 reasons we’re thankful for the Hotel School

In the spirit of Thanksgiving, I recently talked to students about why they’re thankful for the Hotel School.

November 15, 2017

Advice for first-years from a junior Hotelie

Do you ever wish that you had a fairy godmother to magically appear and give you some tips about freshman year? Well, look no further.

September 20, 2017

New on-demand industry training, because service is who we are

By Elizabeth Martyn ’07
When I attended Hotel Ezra Cornell (HEC) in 2014, it had been seven years since I set foot on

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July 28, 2016

Cornell research uncovers keys to successful and lasting diversity training

By Jay Wrolstad

As our nation continues to grapple with prejudice and discrimination, we see a more urgent and critical call for conversations about race and inequality, in both our communities and our

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July 20, 2016

Long-Distance Collaboration: Some Keys to More Productive Teams

By Jay Wrolstad

When it comes to teamwork, familiarity breeds productivity, rather than contempt.

Establishing such affinity is increasingly important given the rising number of virtual project teams comprising far-flung members

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June 28, 2016

Free for guests, but not for hotels: How to pick the right amenities for your property

By Jay Wrolstad

Hotel guests expect some freebies, whether it’s bottled water or a well-equipped fitness center.

The challenge for hotel owners and managers, then, is to select the freebies that provide the most bang

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June 21, 2016

Here’s what online hotel shoppers are looking for…and at

By Jay Wrolstad

When shopping for hotels, online booking sites make it easy to sort by price, but for some consumers, other factors are just as important.

So what happens if the price is right, but other features are wrong?

New research shows factors like appearance and other

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June 8, 2016

New research reveals three customer service tips for using table-top technology

By Jay Wrolstad

In some restaurants today, waiting around for a server is as outdated as a rollerskating waitress.

Instead, when you’re ready, just grab the tablet sitting on your

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May 26, 2016

Study: Most short-term trades lose money

By Jay Wrolstad

Just because trades can be executed faster than ever doesn’t mean they should. In fact, a new study shows money managers are not doing their clients any favors

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April 25, 2016

Incentives get results in efforts to encourage health-conscious eating

By Jay Wrolstad

Healthy eating habits are more important than ever, with advocates calling for fast-food restaurants, schools, and

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