October 26, 2017

A message from Dean Kate Walsh

Greetings from Statler Hall! It’s hard to believe we are already halfway through the fall semester, and what a semester it is turning out to be. This fall we are celebrating some important milestones. In addition to the 25th anniversary of our

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May 11, 2017

Customer review research honored by the Hotel School

By Jay Wrolstad

Customer feedback is critical for improving hotel operations, and the rise of social networks and reviews posted on travel portals gives the industry access to a growing number of online evaluations. The key

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January 17, 2017

What to expect in 2017: A view from the CHR Advisory Board

By Kelly McGuire, MMH ’01, PhD ’07

CHR Insights features industry analysis and commentary from Kelly A. McGuire, MMH ’01, PhD ’07, who is a CHR fellow and vice president, advanced analytics, for Wyndham Destination Network. Previously the leader of the SAS Hospitality and Travel Global

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