July 28, 2016

Cornell research uncovers keys to successful and lasting diversity training

By Jay Wrolstad

As our nation continues to grapple with prejudice and discrimination, we see a more urgent and critical call for conversations about race and inequality, in both our communities and our

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July 20, 2016

Long-Distance Collaboration: Some Keys to More Productive Teams

By Jay Wrolstad

When it comes to teamwork, familiarity breeds productivity, rather than contempt.

Establishing such affinity is increasingly important given the rising number of virtual project teams comprising far-flung members

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July 7, 2016

Thank you for your support

Dear SHA Alumni,

It is my pleasure to reach out to you for the first time in my new role as the interim dean of SHA. Last Friday marked my first day on the job, although

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July 6, 2016

Ken Himmel ’70 brings cityscapes to life with hospitality

By Jeannie Griffith

Thirty-eight of the 40 junior associates working at Boston’s Cabot, Cabot and Forbes Land Trust in 1973 were Harvard graduates. Ken Himmel ’70 was not among them. More importantly, he was the only junior associate at the firm who knew anything about

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June 28, 2016

Free for guests, but not for hotels: How to pick the right amenities for your property

By Jay Wrolstad

Hotel guests expect some freebies, whether it’s bottled water or a well-equipped fitness center.

The challenge for hotel owners and managers, then, is to select the freebies that provide the most bang

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June 22, 2016

SHA grad thrives where tech meets hospitality

By Charles McKenzie

Peter Thurston Carrera ’16 has always been an early planner. In just the second grade, the young entrepreneur got an official peddler’s license for his drink stand, and just four years after that, he decided that it was time to get serious about

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June 21, 2016

Here’s what online hotel shoppers are looking for…and at

By Jay Wrolstad

When shopping for hotels, online booking sites make it easy to sort by price, but for some consumers, other factors are just as important.

So what happens if the price is right, but other features are wrong?

New research shows factors like appearance and other

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June 16, 2016

Consulting firm started by SHA alumnus acquired by Deloitte

By Sherrie Negrea

Rob Rush ’77 discovered the world of customer-experience measurement by accident. In the 1990s, more than a decade after he had launched his own consulting firm outside Philadelphia, Rush began to realize that the hotel companies he was working with were increasingly focused

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June 13, 2016

What’s driving brand loyalty this summer?

And other highlights of the first Hospitality Thought Leadership Series panel

Low gas prices and an uptick in employment are fueling a busy summer travel season this year.

Over this past Memorial Day weekend alone, an estimated 38 million Americans traveled, according to AAA—the second-highest

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June 10, 2016

CIHLER field trip gives students a behind-the-scenes look at arbitration

By Sandi Mulconry

On the morning of April 14, while most Hotelies were still asleep, 20 students in HADM 4810/ILRLR 4060 – Labor Relations in the Hospitality Industry traveled to New York City to gain a firsthand look at how arbitration plays out in the hotel

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