December 8, 2017

Entrepreneurs roundtable discussion focuses on communication

The entrepreneurs roundtable featured CEOs, academics, students, and others well-versed in working with new businesses.

October 31, 2017

Restaurant revolutionary Damian Mogavero visits SHA

When Damian Mogavero was working as the chief financial officer of a New York City-based restaurant group in the 1990s, he discovered that the chefs and managers didn’t know the basic facts about their restaurants’ operations.

Why were food costs up? Why were labor costs rising?

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October 20, 2017

Noteworthy: Service Excellence shaping initiative at international food-and-beverage provider

Hotel School’s Elizabeth Martyn talks to Convene Magazine about her role in Centerplate’s plan to improve guest experiences.

October 18, 2017

10 reasons to get a PDP Certification from Cornell University

Participants from around the world have found that the Cornell University School of Hotel Administration delivers the most sophisticated executive education courses to the hospitality industry.

October 13, 2017

Hotels thrive even in the age of Airbnb

By Susan Kelley

Disruptors like Airbnb are forcing the hospitality industry to rethink its business models, a leading global hotel investment adviser said October 6 at the Cornell Hospitality Research Summit (CHRS). Those innovations, and shifting demographics and globalization, will help catalyze a “golden age”

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September 20, 2017

New on-demand industry training, because service is who we are


By Elizabeth Martyn ’07
When I attended Hotel Ezra Cornell (HEC) in 2014, it had been seven years since I set foot on

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May 11, 2017

Customer review research honored by the Hotel School

By Jay Wrolstad

Customer feedback is critical for improving hotel operations, and the rise of social networks and reviews posted on travel portals gives the industry access to a growing number of online evaluations. The key

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May 10, 2017

HR in Hospitality Conference advances Cornell students’ education

By Glenn Withiam

For fourteen Cornell University students, their trip to attend the annual HR in Hospitality Conference and Expo in Las Vegas was a capstone for their hospitality and

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May 9, 2017

Real estate “Titans” talk development in changing world

By Jon Craig ’80

Students and real estate professionals got a refreshingly honest view of the competitive and contentious world of development April 28 at a New York City panel discussion sponsored by the School of Hotel Administration and the Cornell SC Johnson College of Business.

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January 17, 2017

What to expect in 2017: A view from the CHR Advisory Board

By Kelly McGuire, MMH ’01, PhD ’07

CHR Insights features industry analysis and commentary from Kelly A. McGuire, MMH ’01, PhD ’07, who is a CHR fellow and vice president, advanced analytics, for Wyndham Destination Network. Previously the leader of the SAS Hospitality and Travel Global

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