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So far SHA Communications has created 111 blog entries.

June 21, 2016

Here’s what online hotel shoppers are looking for…and at

By Jay Wrolstad

When shopping for hotels, online booking sites make it easy to sort by price, but for some consumers, other factors are just as important.

So what happens if the price is right, but other features are wrong?

New research shows factors like appearance and other

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June 16, 2016

Consulting firm started by SHA alumnus acquired by Deloitte

By Sherrie Negrea

Rob Rush ’77 discovered the world of customer-experience measurement by accident. In the 1990s, more than a decade after he had launched his own consulting firm outside Philadelphia, Rush began to realize that the hotel companies he was working with were increasingly focused

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June 10, 2016

CIHLER field trip gives students a behind-the-scenes look at arbitration

By Sandi Mulconry

On the morning of April 14, while most Hotelies were still asleep, 20 students in HADM 4810/ILRLR 4060 – Labor Relations in the Hospitality Industry traveled to New York City to gain a firsthand look at how arbitration plays out in the hotel

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June 9, 2016

The importance of employee engagement: transforming the strategy for a new era

By Kelly A. McGuire, MMH ’01, PhD ’07

CHR Insights features industry analysis and commentary from Kelly A. McGuire, MMH ’01, PhD ’07, who is a CHR fellow and vice president, advanced analytics, for Wyndham Destination Network. Previously the leader of the SAS Hospitality and Travel Global

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June 8, 2016

New research reveals three customer service tips for using table-top technology

By Jay Wrolstad

In some restaurants today, waiting around for a server is as outdated as a rollerskating waitress.

Instead, when you’re ready, just grab the tablet sitting on your

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June 3, 2016

From a retrofitted 1959 ambulance-food truck, to a brewery twenty years in the making

Veterans make their vision a reality through the Entrepreneurship Bootcamp for Veterans with Disabilities (EBV) program at the Cornell School of Hotel Administration.

By Ryan Nowicki ’16 and Shirley Zhang ’18

In the fall of 2014, in the halls of the School of Hotel Administration (SHA), a

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May 26, 2016

Study: Most short-term trades lose money

By Jay Wrolstad

Just because trades can be executed faster than ever doesn’t mean they should. In fact, a new study shows money managers are not doing their clients any favors

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May 16, 2016

Jason Brown ’05: Success through knowing oneself

The Dean’s Distinguished Lecture Series (DDLS) brings prominent industry professionals to speak at SHA most Fridays during the fall semester. For 2015, students worked in groups each week to research, meet, and profile featured speakers, and then guest-blog here about

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May 11, 2016

Baker students tour Related project in Santa Clara and meet CEO Ken Himmel ’70 on campus

By Sherrie Negrea

On January 29, the Cornell Baker Program in Real Estate hosted guest speaker Kenneth A. Himmel ’70, president and CEO of Related Urban. During his talk, Himmel discussed the challenges and benefits inherent in taking on massive development projects with

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May 11, 2016

CHR Insights: Distribution Costs, Why everyone in hospitality needs to pay attention: An interview with Mark Lomanno

By Kelly A. McGuire, MMH ’01, PhD ’07

CHR Insights features industry analysis and commentary from Kelly A. McGuire, MMH ’01, PhD ’07, who is a CHR fellow and vice president, advanced analytics, for Wyndham Destination Network. Previously the leader of the SAS Hospitality and Travel Global

Read more
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