Resources for Alumni and Milestones for SHA

October 11, 2016

Dear SHA Alumni,

SHA has always been, and continues to be, committed to producing the future leaders of the hospitality industry. In fact, the core of our mission is “hospitality leadership through learning.” As you know, SHA holds a unique position as the premier institution for educating future business leaders in the hospitality industry and beyond. The vision that follows this mission is for SHA to continue to be the undisputed global leader in hospitality education.

We live this mission through our teaching, research, and service, all in partnership with you. In fact, the many critical ways in which you engage with us is the essence of our “secret sauce,” if you will. With guidance from you, we research and disseminate findings on the most pressing issues our industry faces. Indeed, our educational mission as thought leaders, through our research and engagement, extends well into your professional lives. As you grow, we grow with you; so I wanted to introduce you to some new opportunities and remind you of some existing resources that can help you follow current hospitality research and trends, potentially advance your career, stay connected to the Hotelie network, and more.

For example, the easily accessible and searchable Scholarly Commons archives SHA faculty’s world-class research, and we are thrilled to share the news that one million articles (!) have already been downloaded. Michael Sturman, our Kenneth and Marjorie Blanchard Professor of Human Resources and past director of the Center of Hospitality Research, was integral in bringing the Scholarly Commons to SHA, and better connecting our research. Thank you, Michael!

We are also proud to announce the launch of the new Service Excellence On-Demand Training. Designed for guest-facing employees across a range of hospitality-based businesses, this online training focuses on the foundations of great service and gives employees practical, applicable strategies. The training features eight online lessons and a guide to facilitate on-the-ground discussion in organizations. We are already experiencing great interest in this training program from around the globe.

Additional resources available to you include:

We hope that you find these resources valuable, and we welcome your ideas to deepen our ties and further extend our hospitality reach. Please feel free to reach out to us anytime at 607.255.3565 or

Thank you so much for all you continue to do for SHA. It’s deeply appreciated and makes an important difference in how we educate tomorrow’s industry leaders.

Warm regards,

Kate Walsh signature

Kate Walsh, PhD
Interim Dean and E. M. Statler Professor
School of Hotel Administration

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