HADM 6030: HADM 6030: Quality Systems and Processes

Spring. 3 credits. Letter grades only.

Instructors

  • Lu Kong (lk422) - Spring 2020

Description

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.