Summer. 3 credits. Letter grades only.
Enrollment limited to: M.M.H. students or permission of instructor. Required.
Faculty teaching this course:
This course is designed to address the key operations and logistical issues that have strategic as well as tactical implications for the hospitality and related service-sector companies. In this course we will address how a well-defined operations strategy can lead to a set of coherent managerial decisions and improve corporate performance. Several world-class firms have demonstrated that efficient operations management can become a potent competitive weapon in even the toughest business environments. We will examine both quantitative and qualitative operational techniques and principles used by "world-class" organizations from the United States and abroad.