Course Detail

Spring. 3 credits. Letter grades only.

Co-meets with HADM 4030. Enrollment limited to: graduate students only. Undergraduates must enroll in HADM 4030. Elective.

Faculty teaching this course:

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.