Course Detail

Spring. 3 credits. Letter grades only.

Co-meets with HADM 6030. Elective. Undergraduate students only. Graduate students must enroll in HADM 6030.

Faculty teaching this course:

The foundation of this course is on the emergence of quality management as a strategic focus in firms seeking excellence and a competitive edge. Topics include defining quality in service industries; techniques for designing high-quality services, process analysis, problem identification techniques, statistical process control techniques, process capability analysis, and robust design of service processes.