Course Detail

Spring. 3 credits. Letter grades only.

Prerequisite: HADM 2010 or equivalent. HADM 7030 recommended. Elective. 

Faculty teaching this course:

This course focuses on advanced, operations-related, analytical tools that can be applied in hospitality operations. These tools are best suited to either people working as internal consultants (i.e., analysts) or external consultants (for consulting firms). There are two main focuses: (1) benchmarking and best practice analysis; and (2) service processes. This course also examines the practices of firms offering hospitality operations consulting.