General Managers Program (GMP) Reviews

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Trude Jacobsen

General Manager
Thon Hotel Oslofjord


Challenged, inspired and motivated

My experience of GMP was excellent in any parts. Top professors with themes that are really relevant to my daily work and the staff who took care of absolutely everything for us. Having the opportunity to stay ten days together with colleagues from all over the world, to be challenged, inspired and motivated both in class and outside is a great opportunity to develop yourself. I highly recomm...

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Pedro da Silva

General Manager
Redefine BDL Hotels


GMP challenged me to reflect and learn

My time spent at Cornell was rich in content and challenged me to reflect and learn. The unique opportunity to study with hoteliers from across the globe and learn from academics who are practicing professionals in their respective field is priceless.

Hear more in the below video.

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Jeremie de Fombelle

General Manager
LUX* Le Morne


After GMP, I am ready to drive change

When it comes to Executive Education, the ultimate goal of any hotelier is to have the chance to study at Cornell. Our industry entered a cycle of transformation. We, as general managers, have to drive the change. I am now ready to drive that change!

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Nicholas Borg

Hotel General Manager
Corinthia Hotel Khartoum


Opens opportunities for innovative practices

The course was extremely interesting and stimulating. Whilst addressing industry trends and practices, the content challenges current trends and opens opportunities for innovative practices. I found my experience at Cornell engaging and exhilarating and certainly it has broadened my perspective towards management as well as personal development.


Pascal Rüegg

General Manager
Mövenpick Hotels & Resorts


New energy and new ideas

GMP has been an amazing experience and I enjoyed every single minute – the 10 days have been really interactive. The professors are very energetic and you can feel that they know our challenges in our daily operation. The Cornell campus as a venue makes it additionally very special and unique. I have a long list of to do’s and learned a lot new of things. The program allowed me to reflect mysel...

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Joseph Stipo

Hotel General Manager
TFE Hotels


You only grow if you learn

You can never put a price on learning; you only grow if you learn.


Philipp Estermann

Executive Assistant Manager
The Chedi Andermatt


Enlightening and positive experience

GMP was a truly enlightening and positive experience which I can highly recommend. It is a great opportunity to combine theoretical learning with knowledge and inputs from colleagues all around the world.


Marcello Cicalo

Group Director of Sales & Marketing
Italian Hospitality Collection


Network of professionals that are also your friends

Imagine to be able to isolate yourself for 10 days, from the rest of the world, and live apart in a beautiful location with other dynamic, energizing, enthusiastic executives from all over the world and from your same industry. Imagine to be able to be constantly stimulated by top edge professors in topics like leadership, finance, strategy, marketing, and HR, and leverage discussions with you...

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Stephanie Estermann

Assistant Hotel Manager
Marktgasse Hotel


Inspiring hotelier colleagues

I am a maker and luckily I got a lot of things right so far, but I came to a point where I wanted to have more knowledge and educate myself. With the GMP I got exactly what I was looking for. Great theoretical input and the chance to talk to inspiring hotelier colleagues.


Jannes Soerensen

General Manager
The Beaumont


Step out of the cocoon

I think that senior leaders need to leave the confines of work and the daily operation, to step out of the cocoon occasionally. It is so important to continue to learn, to gain exposure to new thinking and other ways of doing things, and to share experiences with one’s peers from all over the world. The GMP program has been hugely beneficial for me. It is stimulating, thought-provoking and a g...

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Bruno Le Gac

General Manager
Constance Lémuria, Seychelles


The program I needed at this stage of my career

Exactly the program I needed at this stage of my career. Great up-to-date learning material, top-notch professors and spotless organization. We learnt, we enjoyed, we worked hard and we had fun. Great ambiance and energy amongst the members of the group of GMs. A lifetime experience.

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John Brownlee

General Manager
Stoneridge Mountain Resort


Combination of comradery and learning

This program is exceptional and inspirational. Through the wisdom and vast experience of the course instructors, our daily jobs are dissected, broken down, and a clear and obvious path for positive, progressive change revealed. All this shared with other hospitality execs from all over the world, professionals who I consider to be close friends now. This combination of comradery and learning...

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Milan Sajovic

General Manager
Union hoteli d.d.


Brainstorm, share ideas and look for solutions

When on a daily basis you are completely occupied with operations, it is sometimes difficult to just stop and think it all through – what are you doing well and what can be improved. The General Managers Program taught me that you need to force yourself to pause from time to time. You need to reflect and re-evaluate where your property and yourself are going. All with the efforts to be bette...

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Lorenz Rüttimann

Director of Rooms Division
The Dolder Grand Hotel


Challenges can be turned into new business opportunities

The GMP program has given me great insight into how challenges in my organisation can be turned into new business opportunities and how my impact as a leader can make my employees even more successful.

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Marcus Niszow

Chief Operating Officer
Pacific Resort Hotel Group


A better leader

GMP will help make you a better person and better leader. You will take away many great ideas and opportunities from the experience as well as a connection and friendship with many fellow colleagues from around the globe. A great experience and highly recommend.

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Elżbieta Nitsze

General Manager
Koncept 2000 sp. z o.o./Airport Hotel Okęcie


Great network of new friends

GMP was confirmation of my present knowledge as a GM of the hotel. The sessions were perfectly organized – from the essential, practical and “possible to use” point of view. I’m a member of the great network of new friends from the hotel industry – we will help each other and share opinions in the future for sure.


Amine Saad

General Manager
AUN Hotel Conference Center & Spa


Revise critical practices and procedures

A great experience. During the ten days, GMP allowed me to refresh my knowledge, gain more hospitality insights, meet professionals from all over the world, and revise critical practices and procedures we may skip in our daily busy operation. The most important practice was the networking and sharing experience in work groups. I will definitely recommend this program.

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Duncan Fraser

General Manager
Greywalls Hotel and Chez Roux Restaurant


Second to none

Exceeded my expectations. So relevant and the subject matter and quality of speakers and lecturers is second to none. Inspirational. Thank you.

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Warren Miller

General Manager
Ten Manchester Street Hotel - City and Country Hotels


A completely new outlook

The Cornell GMP has been the best opportunity in both my personal and professional development that I have had the chance to be involved in. The learning and networking that you are exposed to is priceless. I am leaving Cornell with a completely new outlook, refreshing ideas and many close friends. I would highly recommend GMP to any aspiring managers who are committed to make a difference i...

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Alan Shaw

General Manager
Macdonald Hotels


Valuable and detailed academic analysis

The opportunity to take time away, reflect and re-energize your thinking puts real perspective to what the role actually is and where the expectations actually lie. Truly an eye-opening experience with valuable and detailed academic analysis.

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Thilo Schrewe

Director of Operations
Hilton Nairobi


Highly beneficial for my development

It was an outstanding learning experience and highly beneficial for my personal and professional development.

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Carl Galea

Hotel Manager
Marina Hotel Corinthia Beach Resort


Better leader, better person and better colleague

I am really honoured that I had the opportunity to participate in the GMP 2017. This program gave me the opportunity to broaden my knowledge and skills that will help me become a better leader, better person and better colleague.


Daniel Healey

Hotel Manager
The Bloomsbury London


Career defining experience

A truly transformational, reflective and career defining experience with great people.

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Albert Mayr

Hotel Manager
Steigenberger Frankfurter Hof


Time to focus

Attendance at GMP has given me the chance to step out of regular business for those ten intensive days and allows me the time to focus on developing and bringing my hotel one step further towards operational service and sales excellence. We need to become let’s say class best in our image position and market share.

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Dejan Balmazović

Assistant General Manager
Union hoteli d.d.


From “operational” to “strategic"

The biggest benefit of the program is that most of the people involved are able to switch you from an “operational” to “strategic” mood. Being taken away from my daily job, surrounded by open-minded colleagues from different countries and cultures, enabled me to dedicate myself to issues that are often forgotten and neglected.