Leading your Team to Optimize Results

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Course Description PDF

Course Focus

Your employees are the heart of your food and beverage operation, and your most valuable resource, yet so many operators fail to focus attention on employee satisfaction and engagement.

Understanding your role in managing and leading employees can help you to reduce costly turnover, safety incidents, theft, and absenteeism, and can improve your operation’s quality, productivity, guest satisfaction, and profitability.

Who Should Take this Course?

This course is ideal for individuals involved in the operation and financial performance of a restaurant or food and beverage service, from line-level employees through general management; individuals who are new to the food and beverage industry and need to learn more about the specifics around restaurant operations; and students from every continent and from a diverse range of organizations, including franchisees, managed service contractors such as stadiums or arenas, hospitals, airlines and caterers. Students who do not work in restaurants but need to be conversant in operations of food and beverage providers will also benefit from this course.

Topics Include

  • Identifying the components that impact employee performance
  • Determining what leadership actions are required to transform non-engaged food and beverage employees into engaged employees
  • Identifying recruitment and selection strategies to ensure you choose the people who will have the most positive impact on your operation
  • Identifying the onboarding and training needs that will set new employees up for success and provide growth opportunities for your employees
  • Determining what environmental factors impact your employee’s performance
  • Practicing motivation techniques that sustain employee engagement and performance

Faculty

Course Cost US$769
Hours to Complete Course: 6
CEUS earned 0.6
This course is part of one or more online certificates:

Please choose from the following course start dates:

05 December 2018
02 January 2019
30 January 2019
27 February 2019
27 March 2019
24 April 2019
22 May 2019
19 June 2019
17 July 2019
14 August 2019
11 September 2019
09 October 2019
06 November 2019
04 December 2019
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