Leading your Team to Optimize Results

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Course Description PDF

Course Focus

Your employees are the heart of your food and beverage operation, and your most valuable resource, yet so many operators fail to focus attention on employee satisfaction and engagement.

Understanding your role in managing and leading employees can help you to reduce costly turnover, safety incidents, theft, and absenteeism, and can improve your operation’s quality, productivity, guest satisfaction, and profitability.

Who Should Take this Course?

This course is ideal for individuals involved in the operation and financial performance of a restaurant or food and beverage service, from line-level employees through general management; individuals who are new to the food and beverage industry and need to learn more about the specifics around restaurant operations; and students from every continent and from a diverse range of organizations, including franchisees, managed service contractors such as stadiums or arenas, hospitals, airlines and caterers. Students who do not work in restaurants but need to be conversant in operations of food and beverage providers will also benefit from this course.

Topics Include

  • Identifying the components that impact employee performance
  • Determining what leadership actions are required to transform non-engaged food and beverage employees into engaged employees
  • Identifying recruitment and selection strategies to ensure you choose the people who will have the most positive impact on your operation
  • Identifying the onboarding and training needs that will set new employees up for success and provide growth opportunities for your employees
  • Determining what environmental factors impact your employee’s performance
  • Practicing motivation techniques that sustain employee engagement and performance


Course Cost US$769
Hours to Complete Course: 6
CEUS earned 0.6
This course is part of one or more online certificates:

Please choose from the following course start dates:

23 May 2018
20 June 2018
18 July 2018
15 August 2018
12 September 2018
10 October 2018
07 November 2018
05 December 2018
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