Overbooking Practices in Hotel Revenue Management

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Course Description PDF

Course Focus

Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and how to manage issues associated with overbooking, as well as how to evaluate groups and determine which rates to charge.

This course explores the components of a successful overbooking strategy including no-show forecasting, no-show rates, arrival uncertainty, pricing policies, and cancellation forecasts. It explores the risks of overbooking and presents strategies to minimize costs and mitigate customer impact.

To fully realize a property’s revenue potential, managers must be able to manage group reservations. This course teaches participants how to create a group forecast and explores yieldable and non-yieldable business and incremental group costs and revenue opportunities. It introduces models to calculate displacement costs and contribution margins to determine which groups are most profitable.

Participants use Microsoft Excel to practice overbooking and group-management techniques.

Who Should Take this Course?

This course is designed for hospitality managers, general managers, revenue managers, and other hospitality professionals responsible for the financial performance of their organization.

Key Benefits

Participants who complete this course will be able to...

  • Develop an overbooking approach
  • Manage issues associated with overbooking
  • Evaluate groups
  • Determine appropriate group rates

Topics Include

Module 1 - Introduction to No-Shows

  1. The Problem of No-Shows
  2. Managing No-Shows
  3. Assessing and Addressing No-Shows

Module 2 - No-Show Data and the Overbooking Decision

  1. How Many No-Shows?
  2. The Chances of a No-Show
  3. Forecast the No-Shows

Module 3 - The Pros and Cons of Overbooking

  1. Cost of Overbooking
  2. When Overbooking Leads to Overselling
  3. The Cost of Not Overbooking

Module 4 - The Overbooking Ratio Method

  1. Components of an Overbooking Policy
  2. Overbooking Ratio Method
  3. Using Excel for Overbooking

Module 5 - Group Management Decisions

  1. Groups and Group Decisions
  2. Group Blocks
  3. Group Value

Module 6 - Calculating Group Rates

  1. Rate and Contribution
  2. How Does Group Size Influence Rate?
  3. Using Excel for Simple Displacement
  4. Using Excel with Multiple Contributions

Module 7 - Group Forecasting

  1. The Importance of Group Forecasting
  2. Group Forecasting Methods


Course Cost US$769
Hours to Complete Course: 6
CEUS earned 0.6
This course is part of one or more online certificates:

Please choose from the following course start dates:

19 December 2018
02 January 2019
16 January 2019
30 January 2019
13 February 2019
27 February 2019
13 March 2019
27 March 2019
10 April 2019
24 April 2019
08 May 2019
22 May 2019
05 June 2019
19 June 2019
03 July 2019
17 July 2019
31 July 2019
14 August 2019
28 August 2019
11 September 2019
25 September 2019
09 October 2019
23 October 2019
06 November 2019
20 November 2019
04 December 2019
18 December 2019
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