Evaluating Business and Customer Factors Affecting Marketing Decisions for Services

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Course Description PDF

Course Focus

Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies.

In this course, you will explore the role that micro and macro forces play when conducting a situation analysis. You'll also take a deep dive into what drives consumer behavior.

Who Should Take this Course?

This course is appropriate for services marketing and operations professionals; industry professionals interested in analyzing services marketing data to make strategic decisions; services marketing managers and professionals who interact directly and communicate with customers; and product marketing professionals transitioning into a marketing role in service-centric firms.

Key Benefits

Participants who complete this course will be able to...

  • Perform a situation analysis of micro forces
  • Perform a situation analysis of macro forces
  • Analyze consumer behavior

Topics Include

Module 1: Performing A Situation Analysis of Micro Forces

  • Identifying Key Competitors
  • Understanding Competitive Structure, Barriers to Market Entry and Exit, and Competitive Positions

Module 2: Performing a Situation Analysis of Macro Forces

  • What is a SWOT Analysis?
  • What is Environmental Scanning?

Module 3: Analyzing Consumer Behavior

  • The Study of Consumer Behavior
  • A General Model of Consumer Behavior
  • Understanding Consumer Complaint Behavior


Course Cost US$769
Hours to Complete Course: 6
CEUS earned 0.6
This course is part of one or more online certificates:

Please choose from the following course start dates:

24 October 2018
21 November 2018
19 December 2018
16 January 2019
13 February 2019
13 March 2019
10 April 2019
08 May 2019
05 June 2019
03 July 2019
31 July 2019
28 August 2019
25 September 2019
23 October 2019
20 November 2019
18 December 2019
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