Managing Revenue with Service Cycle Changes

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Course Description PDF

Course Focus

If you’re wondering what might be inhibiting your ability to generate revenue, this course shows you how to find answers in standard service cycle data. It shows you what data to collect and how to analyze that data.

Through an examination of two case studies, the course illustrates how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated. It provides the skills that will enable you to manage revenue more effectively.

This course introduces you to several additional tools used to identify and rectify the underlying causes of operational shortcomings. Together, service blueprints, bottleneck analyses, and fishbone diagrams can help you isolate and solve those pressing issues. You'll learn hands-on how to use these tools and how to leverage RevPASH to the greatest effect.

Who Should Take this Course?

This course is designed for Foodservice professionals to discover how to use service cycle data to identify operational issues

Key Benefits

Participants who complete this course will be able to...

  • Analyze service cycle data to identify potential problems
  • Increase revenue by addressing meal duration problems

Topics Include

Module 1 - Analyzing Duration

  1. Measuring Duration
  2. Analyze POS and Time Study Data
  3. Calculating RevPASH

Module 2 - Understanding the Causes

  1. Analyze a Service Blueprint
  2. Create and Analyze a Fishbone Diagram
  3. Bottleneck Analysis

Faculty

Course Cost US$769
Hours to Complete Course: 6
CEUS earned 0.6
This course is part of one or more online certificates:

Please choose from the following course start dates:

20 June 2018
01 August 2018
12 September 2018
24 October 2018
05 December 2018
02 January 2019
13 February 2019
27 March 2019
08 May 2019
19 June 2019
31 July 2019
11 September 2019
23 October 2019
04 December 2019
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