School of Hotel Administration
Helen Chun is an associate professor of services marketing at the Cornell School of Hotel Administration. She earned her PhD in business administration (marketing) from the Marshall School of Business at the University of Southern California.
Professor Chun’s research focuses on managing and enhancing consumer experience in the service setting. Her broad domains of interests include service experience design, the role of emotions in consumer experience, sustainability-related services marketing issues, and branding. Her research papers have been published in leading marketing and services journals such as Journal of Marketing, Journal of Consumer Psychology, Journal of Service Research, Service Science, and other academic journals.
Professor Chun teaches Consumer Behavior, Marketing Management for Services, and Marketing Principle. She has been honored with the Hotel School’s Teacher of the Year Award (at both undergraduate and graduate levels), the Ted Teng ’79 Dean’s Teaching Excellence Award, and the Merrill Presidential Scholar Outstanding Educator Award at Cornell University.