Sign up now for an inside look at Cornell's Service Excellence Training
Join Cornell's Elizabeth Martyn '07 for a discussion about the Service Excellence On-Demand Training from Cornell University.
The eight-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You'll learn how to unify your team's approach to customer engagement with the same critical-thinking skills and proven strategies taught in service education at Cornell University. Create a culture that's designed to respond to challenges, exceed expectations, and delight customers, earning their trust and continued business into the future.
Learn how you can bring Cornell expertise and world-class service excellence to your organization right away.
China’s hospitality industry is undergoing profound reform and transition...Read more »
By creating unforgettable experiences that turn consumers into brand devotees, George P. Johnson CEO Chris Meyer '87 is reinventing marketing.Read more »
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Enroll now to develop and expand your knowledge of the many facets of hospitality management.Read more »
We are pleased to announce the Cornell ICSC International Retail Real Estate Competition 2017, hosted jointly with the Center for Real Estate and Finance, to be held May 21 in Las Vegas, NV, during RECon.Read more »
Statler Hotel promotes Chef Thomas Gisler to director of food & beverageRead more »