Sign up now for an inside look at Cornell's Service Excellence Training
Join Cornell's Elizabeth Martyn '07 for a discussion about the Service Excellence On-Demand Training from Cornell University.
The eight-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You'll learn how to unify your team's approach to customer engagement with the same critical-thinking skills and proven strategies taught in service education at Cornell University. Create a culture that's designed to respond to challenges, exceed expectations, and delight customers, earning their trust and continued business into the future.
Learn how you can bring Cornell expertise and world-class service excellence to your organization right away.
Every year, Professors David Sherwyn and Richard Hurd select a group of students from their co-taught Labor Relations in the Hospitality Industry class (HADM 4810/ILRLR 4060) to attend the HR in Hospitality Conference and Expo, now in its tenth year...Read more »
Enroll now to develop and expand your knowledge of the many facets of hospitality management.Read more »
There's one type of establishment where it's unlikely your order will be taken by a device: fine dining restaurants.Read more »
This annual invitation-only event tasks student teams with analyzing an actual commercial real estate transaction.Read more »
Brad Wellstead, lecturer in properties development and management, is currently mentoring, tutoring, and facilitating four SHA students who are participating in the first-ever Park Inn by Radisson INNovation competition.Read more »
Get a glimpse of the General Manager's Program (GMP) from the eyes of your participant peers and renowned Cornell faculty.Read more »