Sign up now for an inside look at Cornell's Service Excellence Training

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Join Cornell's Elizabeth Martyn '07 for a discussion about the Service Excellence On-Demand Training from Cornell University.

The eight-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You'll learn how to unify your team's approach to customer engagement with the same critical-thinking skills and proven strategies taught in service education at Cornell University. Create a culture that's designed to respond to challenges, exceed expectations, and delight customers, earning their trust and continued business into the future.

Join us on November 8 at 1:00 p.m. EST 

Learn how you can bring Cornell expertise and world-class service excellence to your organization right away.

More Spotlights

Roundtable participants

The Really Big Idea Sketchpad Approach to the Technology Hospitality Entrepreneurship Roundtable

More than two dozen industry leaders met in Ithaca, NY, in April 2018 for the Really Big Idea Sketchpad Approach to the Technology Hospitality Entrepreneurship Roundtable.

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China

China-US Hospitality Real Estate Securitization Forum

China’s hospitality industry is undergoing profound reform and transition...

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Thomas Gisler, director of food and beverage for the Statler Hotel

Statler Hotel promotes Chef Thomas Gisler to director of food & beverage

Statler Hotel promotes Chef Thomas Gisler to director of food & beverage

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CIHLER roundtable on Trump Administration

CIHLER roundtable anticipates changes to labor and employment relations under Trump administration

Prominent lawyers, professors, corporate managers, and union leaders gathered for a CIHLER roundtable on April 24 to discuss the direction of hospitality, labor, and employment relations under the Trump administration.

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2016 presentation

9th Annual Cornell International Real Estate Case Competition

This annual invitation-only event tasks student teams with analyzing an actual commercial real estate transaction.

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