Sign up now for an inside look at Cornell's Service Excellence Training
Join Cornell's Elizabeth Martyn '07 for a discussion about the Service Excellence On-Demand Training from Cornell University.
The eight-lesson online program provides teams with actionable frameworks for managing conversations and delivering what customers need, when they need it. You'll learn how to unify your team's approach to customer engagement with the same critical-thinking skills and proven strategies taught in service education at Cornell University. Create a culture that's designed to respond to challenges, exceed expectations, and delight customers, earning their trust and continued business into the future.
Learn how you can bring Cornell expertise and world-class service excellence to your organization right away.
Prominent lawyers, professors, corporate managers, and union leaders gathered for a CIHLER roundtable on April 24 to discuss the direction of hospitality, labor, and employment relations under the Trump administration.Read more »
Get a glimpse of the General Manager's Program (GMP) from the eyes of your participant peers and renowned Cornell faculty.Read more »
Marco Benvenuti, MMH '05, co-founder of Duetto, told students attending the Dean's Distinguished Lecture Series to embrace what makes them unique.Read more »
Enroll now to develop and expand your knowledge of the many facets of hospitality management.Read more »
Kenneth A. Himmel '70 is president and chief executive officer of Related Urban, the nation's leading developer of large-scale mixed-use properties.Read more »
We are pleased to announce the Cornell ICSC International Retail Real Estate Competition 2017, hosted jointly with the Center for Real Estate and Finance, to be held May 21 in Las Vegas, NV, during RECon.Read more »